Good morning,
My name is Martina Cervelli, last Sunday ( 21.06.2026) I ordered a bikini set from your website (SOFI, cookie halter bikini set - both top and bottom size XXS), unfortunately, I didn't receive any confirmation email nor a tracking number or anything. I can see in my bank account that the order took place, but nothing else, it would be nice to know where is my order.
My details used for the order are:
- Martina Cervelli
- Rütschistrasse 24, Zürich
- 8037
- Switzerland
- Phone number + 41 78 249 97 71
- Email: Martina.cervelli281998@gmail.com
AGENT2026-06-24 07:22:36· email/helpdesk
Dear Martina,
We're pleased to inform you that your order has been shipped. Please find your tracking details below:
Order Number: #2370279NA
Tracking Number: 2103396831
Courier: DHL
Tracking URL: https://www.logistics.dhl/us-en/home/tracking.html?tracking-id=2103396831
Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included.
If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Valerie
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