Hello,
I purchased 3 sets in February to prepare for summer. The Mala Java blue
crochet set was worn ONCE and is completely falling apart. It was washed
per triangl's care instructions and laid flat to dry. I have bought triangl
for years and never have experienced such poor quality from a swimsuit.
Attached pictures will show the wiring ripped through the top that now
hangs out along with the fraying of fabric all along the clasp. Again, I
have never had an issue but am extremely upset especially due to the price
of the suits. Thank you for taking the time to read my concerns and I hope
to hear back soon with a solution. I was then told to send this email
through the email address I used to purchase so that it what I
am going!
AGENT2026-06-05 02:54:28· email/helpdesk
Dear Millie,
Thank you for your email and for providing additional details regarding your Mala Java Blue Crochet Set.
We're very sorry to hear about your experience, especially as a long-time TRIANGL customer. We understand how disappointing it must be to find that a swimsuit worn only once is showing damage, particularly when you have carefully followed the recommended care instructions. We appreciate you taking the time to share your feedback and the photographs, and we understand your concerns regarding the quality and durability of the item.
Could you please provide a little more information regarding the use and care of the swimsuit?
Was the item machine washed?
Was the item used during any water activities such as surfing, jet skiing, or similar activities?
Once we receive your response, we'll be able to continue our assessment and advise on the next steps as quickly as possible.
Thank you for your cooperation, and we look forward to hearing from you soon.
Kindest,
Joanna
AGENT2026-06-05 02:54:30· email/helpdeskINTERNAL
2270488NA
AGENT2026-06-12 03:01:33· email/helpdesk
Dear Millie,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your Mala Java Blue Crochet Set and wanted to kindly remind you that we’re awaiting your response to proceed further.
Could you please provide a little more information regarding the use and care of the swimsuit?
Was the item machine washed?
Was the item used during any water activities such as surfing, jet skiing, or similar activities?
Once we receive your response, we'll be able to continue our assessment and advise on the next steps as quickly as possible.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Joanna