You received a new message from your online store's contact form.
Country Code:
GB
Reason For Contacting:
returns-and-exchanges
Firstname:
Jessica
Lastname:
Stanion
Email:
jessica.stanion@gmail.com
Phone:
+447545491338
Ordernumber:
2302283NA
Body:
Dear Triangl customer service team,
I hope you're well.
I'm reaching out regarding a bikini set I purchased from you not
too long ago, which I've only worn a handful of times while on
holiday since purchasing it.
Unfortunately, I've noticed a quality concern that I'd like to
bring to your attention.
This is regarding the below order.
The bikini bottoms have already begun to lose their shape, with
the elastin noticeably loosening and the fabric appearing
baggy—far more than what I would expect after such limited use.
While I totally understand some degree of wear over time is
expected, this level so early on is what is concerning. Given the
price and the limited number of wears, I'm sure you can
appreciate I am sadly quite disappointed, and I'm concerned that
the bikini may not last.
Could you please let me know how this can be resolved? I'd really
appreciate your support in addressing this issue.
Thank you for your time, and I look forward to hearing from you
soon.
AGENT2026-06-28 14:10:28· email/helpdesk
Dear Jessica,
Thank you for getting in touch, and we're very sorry to hear about the issue you've experienced with your bikini bottoms. We completely understand how disappointing this must be, especially after only a handful of wears. We appreciate you taking the time to let us know and share your concerns with us.
To help us investigate this further and provide the best possible assistance, could you kindly send us an email using the same email address associated with the purchase of the reported faulty item(s)? This will allow us to locate your order details and review your case more efficiently.
Once we receive your email, we'll be happy to look into the issue and advise you on the next steps.
We look forward to hearing from you soon and assisting you further.
Kindest,
Reena
AGENT2026-06-28 14:10:36· email/helpdeskINTERNAL
2302283NA (not linked)
Replies are sent through Open Doors, so they stay on the customer record.