You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
start-return-or-exchange
Firstname:
Sofia
Lastname:
Perilloux
Email:
Sofiaoperilloux@gmail.com
Phone:
4094665046
Ordernumber:
2345535NA
Body:
I have realized that the swimsuit does not fit me, it
didn't arrive on time as I had to leave for camp and just got
back home to Houston, Texas.
I was gone from May 28th through June 26th.
My order number 2345535NA
If you see that I just placed an order for 3 more swimsuits.
I would like to request an exemption to return the swimsuit since
it doesn't fit me.
I would appreciate any assistance.
Thank you,
Sofia Perilloux a Loyal Customer
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AGENT2026-07-05 03:30:33· email/helpdesk
Dear Sofia,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on June 3, 2026, and your request was sent on June 29, 2026, which unfortunately falls outside of this timeframe.
That being said, we don’t want you to be left with something that isn’t quite right. As a gesture of goodwill, we’d be happy to offer you a one-time exchange so you can find something that works better for you (of the same price as your original order). Please let us know which item (style name, top and bottom sizes, and bottom shape if applicable) you’d like in exchange, and we’ll be happy to guide you through the next steps.
Note: Since this is a one-time exception only, the exchange items can no longer be approved for another exchange or refund.
You can also review our Returns Policy here for more details:
https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
We look forward to your response!
Kindest regards,
Jetz
AGENT2026-07-05 03:30:36· email/helpdeskINTERNAL
SA Approved OTE EX: 2345535NA
AGENT2026-07-12 08:01:53· email/helpdesk
Dear Sofie,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding order #2345535NA and wanted to please remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Reena
Replies are sent through Open Doors, so they stay on the customer record.