Order 2331738NA

Dear Cheri, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on May 15, 2026, and your request was sent on June 7, 2026, which unfortunately falls outside of this timeframe. As we want to keep our valued customers happy, we will make an exception for you to proceed with your exchange. Please note, it’s a one-time exception only, and the exchange items or new order can no longer be exchanged or refunded. We are eager to assist but unfortunately, the VINCA - HAZE Top / M and VINCA - MENDE Top / M you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer to SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Pearl

Pending Approval 2331738NA / SA Approved OTE EX and select a different style VINHAZTOPM 10 VINMEN2TOPM 1

Dear Cheri, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding alternative styles you're interested and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joan