RE: New customer message on June 25, 2026 at 7:28 pm

Dear Stacy, Thank you for getting in touch, and we appreciate you following up on your return request. Upon checking, we were unfortunately unable to locate a return request for order #2360054NA. We apologize for any confusion, but please don't worry—we're here to assist you. We understand that you'd like to return the two bikini sets from your order, and we'll be happy to help you with the process. If the fit, style, or colour wasn’t quite what you expected, we’d be happy to assist with an exchange (of the same price as your original order). Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and we’ll guide you through the exchange process. If you’d prefer a refund instead, please confirm, and we’ll provide return instructions. Kindly note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as we’re unable to process partial returns. Let us know how you’d like to proceed, and we’ll be happy to assist. Kindest regards, Reena

2360054NA June 15, 2026

Hi Stacy, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Also, we sincerely apologize for the delay and truly appreciate your patience. Kindly note that sending multiple messages in the same email thread may push your ticket back in the queue, which can result in longer response times. Rest assured that we are doing our best to respond to all emails as quickly as possible. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: 1. VINCA - HUBE Green Terry Towelling Triangle Bikini - XS Top / S Standard Normal Bottom 2. VINCA - GRAPE Neoprene Triangle Bikini - S Top / S Tie-side Cheeky Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2360054NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan M.

#2360054NA/ 2360054NARF

Order #2360054NA - Dispatch Note Request

Dear Stacy, Thank you for your email! I'm sorry for any confusion regarding the dispatch note. The dispatch note is a document that was originally included with your package. If you're unable to locate it, no worries! I've attached another copy to this email for your convenience. Please complete the dispatch note and include it inside your return parcel along with the item(s) you're returning. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish

Dear Stacy, Thank you for your update. Our Returns Team will do their best to process your return once it arrives using the details provided. On behalf of Trish and the rest of TRIANGL's Team, you are more than welcome! We are glad to be of help. :) If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. May you have a great day! :) Kindest, Katrina x

WH 7/3/2026 #2360054NA 2360054NARF STACY KEATING VINGRA5TOPS 1 USPS4209457823079505513420376181748597 344991 7/6/2026 7/3/2026 #2360054NA 2360054NARF STACY KEATING TIEGRA5BBOTS 1 USPS4209457823079505513420376181748597 344992 7/6/2026 7/3/2026 #2360054NA 2360054NARF STACY KEATING STAHUBABOTS 1 USPS4209457823079505513420376181748597 344993 7/6/2026 7/3/2026 #2360054NA 2360054NARF STACY KEATING VINHUBTOPXS 1 USPS4209457823079505513420376181748597 344994 7/6/2026