Re: Concern Regarding Product Quality and Request for Resolution

Dear Triangl Customer Service Team, I hope you are doing well. I am reaching out to express my disappointment regarding the quality of several Triangl swimsuits I have purchased over the years. I have been a loyal customer for more than six years and have always loved your brand, which is why I am particularly disappointed by my recent experience. Despite taking great care of my swimsuits and following proper care instructions, I have experienced multiple instances of the underwire breaking. Given the premium nature of your products, I did not expect this type of issue, especially across several pieces. I will be providing photos that clearly show the damage for your review. As someone who has consistently supported your brand for many years, I am disappointed that these swimsuits have not held up as expected. I would greatly appreciate it if Triangl could offer a suitable resolution, such as a replacement, store credit, or another form of compensation. I value the brand and hope we can find a satisfactory solution that reflects the quality and customer experience I have come to expect from Triangl. Thank you for your time and attention to this matter. I look forward to hearing from you and hope we can resolve this issue promptly.

Hi Denise, Thank you for your response. I have to say that I am very disappointed with it. I understand that you stand behind the quality of your products, but I don't believe the explanation provided reflects my experience. I take exceptional care of my TRIANGL bathing suits—I hand wash every single one of them, and some of them have barely even been in the water, as I primarily wear them for lounging or photos. Given the level of care I take, I don't believe normal wear and tear is a reasonable explanation for multiple bikini tops having their underwires break or come through the fabric. I also don't understand why I would want to place another order, even with free shipping, if the quality issues remain unresolved. Free shipping doesn't address the fact that several expensive bathing suits I purchased have failed despite being well cared for. I currently attend the University of Miami, where swimwear is something students wear year-round. I own a large collection of bathing suits from many different brands, and I have never experienced this type of quality issue with any of them—only with TRIANGL. In fact, I've spoken with fellow students who have shared similar experiences and have told me they no longer purchase from TRIANGL because the wiring comes out so easily. I've been a loyal customer for over six years because I genuinely loved your designs, which is why this situation is especially disappointing. I was hoping for a resolution that reflected the loyalty I've shown to your brand, rather than an offer that encourages me to spend more money on products that I no longer feel confident purchasing. I hope you'll reconsider my case and offer a more appropriate resolution.