3,451 tickets1-100

Re: Conversation with Alice Elsom

Alice Elsom · alice_elsom@hotmail.co.uk · Gorgias #227216809

closed
Opened
22 Jun 2026, 06:36
Closed
25 Jun 2026, 12:31
Assignee
Crystel - Returns Team
retreturnsreturns escalation chattrianglai_answeredai_handoverai_processingai_snoozechasing-no-replychannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-22 06:36:46· chat/gorgias_chat
    Hi, I requested a return for one bikini which was part of my delivery (order number 2348748NA). I have a screenshot of the confirmation that a return label was being generated but I haven’t yet received anything. Please advise as I would like to send this return back today.
  2. AI_AGENT2026-06-22 06:37:19· chat/api
    Hi, welcome to TRIANGL! To assist you with your return label for order 2348748NA, please verify your identity using the verification button. This helps us securely access your order details and provide an update. Is there anything else I can help you with?
  3. AI_AGENT2026-06-22 06:37:57· chat/gorgias_chat
    Signed in successfully.
  4. AI_AGENT2026-06-22 06:38:34· chat/api
    Hello Alice, Please note that we do not provide prepaid return labels. You will need to arrange and pay for your own tracked return shipping. If you haven't already done so, please submit your return request through our Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Once your return is approved, you'll receive a Return Authorization (RA) number and complete instructions, including the warehouse address, via email. A live agent will join the chat shortly to assist you further with the status of your return label. Is there anything else I can help you with?
  5. CUSTOMER2026-06-22 06:39:20· chat/gorgias_chat
    I have already requested a return but not received a ‘return authorisation’ number. Please send this to me.
  6. AGENT2026-06-22 06:39:30· chat/helpdesk
    Hi!
  7. AGENT2026-06-22 06:39:36· chat/helpdesk
    You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
  8. AGENT2026-06-22 06:39:52· chat/helpdesk
    Sorry to know that you haven't received the return instructions yet.
  9. AGENT2026-06-22 06:40:06· chat/helpdesk
    Let me escalate this chat to our Returns Team to assist you further.
  10. AGENT2026-06-22 06:40:20· chat/helpdesk
    They’ll follow up with you shortly, Alice. x
  11. CUSTOMER2026-06-22 06:40:33· chat/gorgias_chat
    Thank you. Do I stay on this chat?
  12. AGENT2026-06-22 06:41:40· chat/helpdesk
    Hi Alice! This is Crystel from the Returns Team — I’ll be happy to help you today. 😊
  13. AGENT2026-06-22 06:41:49· chat/helpdesk
    Please give me a minute or two to check this for you.
  14. AGENT2026-06-22 06:42:40· chat/helpdesk
    I understand that you've requested a return for your Order #2348748NA.
  15. CUSTOMER2026-06-22 06:42:59· chat/gorgias_chat
    Yes
  16. AGENT2026-06-22 06:43:41· chat/helpdesk
    Could you please send us a screenshot showing that the return label was being generated?
  17. CUSTOMER2026-06-22 06:44:23· chat/gorgias_chat
    Sent
  18. AGENT2026-06-22 06:45:26· chat/helpdesk
    Upon checking, the page shown in your screenshot is our returns portal. Please note that we do not offer free returns or provide return labels.
  19. CUSTOMER2026-06-22 06:45:58· chat/gorgias_chat
    I know. But I have not been sent the return label yet, please can you arrange for this to be sent to me?
  20. AGENT2026-06-22 06:46:24· chat/helpdesk
    Regarding your request, we will send you the return instructions via email once approved.
  21. AGENT2026-06-22 06:46:35· chat/helpdesk
    May I please confirm if this is the best email address to reach you? alice_elsom@hotmail.co.uk
  22. CUSTOMER2026-06-22 06:46:35· chat/gorgias_chat
    How long will the approval take??
  23. CUSTOMER2026-06-22 06:46:44· chat/gorgias_chat
    Yes this is the best email thank you
  24. AGENT2026-06-22 06:47:39· chat/helpdesk
    Thank you for your confirmation. You’re welcome to arrange your return through your preferred courier.
  25. AGENT2026-06-22 06:47:57· chat/helpdesk
    We will review your request now and send you an email after this chat.
  26. CUSTOMER2026-06-22 06:48:02· chat/gorgias_chat
    When will I receive the return instructions
  27. AGENT2026-06-22 06:48:11· chat/helpdesk
    While we’re at it, is there anything else I can help you with today?
  28. CUSTOMER2026-06-22 06:48:45· chat/gorgias_chat
    Can I expect to receive these instructions in the next 1 hour?
  29. AGENT2026-06-22 06:48:46· chat/helpdesk
    We will get in touch with you via email right after this chat.
  30. CUSTOMER2026-06-22 06:49:05· chat/gorgias_chat
    Thank you very much
  31. AGENT2026-06-22 06:49:07· chat/helpdesk
    Yes, once it has been reviewed and approved.
  32. AGENT2026-06-22 06:49:18· chat/helpdesk
    You are most welcome!
  33. AGENT2026-06-22 06:49:27· chat/helpdesk
    I’d love to make sure everything’s covered — anything else you need help with?
  34. AGENT2026-06-22 06:53:04· chat/helpdesk
    I’ll be closing this chat for now, but don’t worry — you can always message us again if you need more help.
  35. AGENT2026-06-22 06:53:13· chat/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/227219485
  36. CUSTOMER2026-06-24 09:27:11· email/email
    Hi, I have still not heard back on my query about exchanging my bikini. Thanks, Alice
  37. AGENT2026-06-25 12:31:53· email/helpdeskINTERNAL
    Replied https://triangl.gorgias.com/app/ticket/227219485
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