Re: Conversation with Customer #530012245

Hi, welcome to TRIANGL! Your exchange request is currently under manual review by our Returns Team, which typically takes up to 2 business days for approval. You'll receive an email with instructions once the review is complete. After we receive and process your return, the replacement item is usually shipped within 1-2 business days, and delivery will take about 3-5 business days depending on your location. I've escalated your ticket to the Returns Team so they can check the current status and provide an accurate update shortly. A live agent will be with you shortly to assist further. Is there anything else I can help you with?

Hi, I’m Lery, and I’ll be helping you from here. :)

Normally, our exchanges take 1-2 business days for processing and 3-5 business days for delivery once we receive your items back. There can also be the occasional customs or courier delay which may affect your delivery time frame from time to time.

Can I have your order number and the email address used to create the order, please?

Thank you.

Have you submitted your exchange request?

May I ask when and how?

Have you indicated on your request when you needed the exchange by?

I'm so sorry for the wait, I'm just chatting with several girls at the same time. Thank you too for your understanding and patience.

Alright. For this case, I will have your details escalated to our Returns Team for follow-up so they can email you back within 24 hours and be informed on when you need the exchange by so they can provide you with the best option.

For exchanges, you just need to send the item you want to exchange back.

No worries. :) Is there anything else I can help you with?

I just want to check if you're still online?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

2365917NA | ava.g.morrow@gmail.com urgent exchange request cx just submitted the request but wants to make sure she gets it by July 3rd "my top was too big so I’m exchanging it. I have a trip on the 3rd of July. Do you think I’ll have my replacement by then :("

Dear Ava, Thank you for getting in touch through our Live Chat—your request has been forwarded to us! We understand that you need the new top for your upcoming trip, so instead of exchanging, it's best to just reorder the bikini (in full set) directly on our website—it's the fastest way for you to receive the new bikini and secure the stocks of the items you need. We can also provide you with a free shipping code so you won't have to pay the shipping fee. Then you can return your current set for a refund. If this works for you, kindly follow the steps below. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-25 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2365917NA. To give you an idea about our order processing timeframe, it usually takes 1-2 business days for us to process the order and then another 3-5 business days for delivery. However, we still cannot guarantee that you'll receive the new items on your preferred date, as there can be occasional customs or courier delays beyond our control that may affect your delivery timeframe from time to time. Nonetheless, this is the best option to receive the new bikini the fastest. We will provide you with the return address and complete instructions once you have confirmed the above. Looking forward to your confirmation. Kindest, Nikka

Pending Approval / 2365917NA / Offered RF & REP - needs bikini soon

Hi Ava, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Please note that our system responds to inquiries in the order they are received, and sending multiple emails places the request back into the queue, which may cause a slight delay. We truly appreciate your patience and understanding. Your return for Order #2365917NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - AZURE SPARKLE Halter Bikini Top M / Bottom S Tie-side Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: F0335F2948574 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz

RF & REP: 2365917NA / F0335F2948574 New Order: 2371645NA w/ free sf code APPROVED 6/29/2026

WH: 7/7/2026 #2365917NA F0335F2948574 AVA MORROW TIEAZU2BBOTS 1 USPS4209457823079500112675466184657373 345763 7/8/2026 7/7/2026 #2365917NA F0335F2948574 AVA MORROW SOFAZU2TOPM 1 USPS4209457823079500112675466184657373 345764 7/8/2026