CUSTOMER2026-06-24 13:32:20· chat/gorgias_chat
Shipping eta for my order
CUSTOMER2026-06-24 13:32:43· chat/gorgias_chat
2371096NA
AI_AGENT2026-06-24 13:32:52· chat/api
Hi, welcome to TRIANGL!
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can leave your email address here if you'd like. The waiting time for a response in chat is around 1 minute.
AGENT2026-06-24 13:33:13· chat/helpdesk
Hi! Michelle here x
AGENT2026-06-24 13:33:30· chat/helpdesk
Happy to check your order status
CUSTOMER2026-06-24 13:33:40· chat/gorgias_chat
Hi! I was wondering if you had an update on my order I placed it two days ago it hasn’t shipped yet was hoping to get it before next Wednesday
CUSTOMER2026-06-24 13:33:49· chat/gorgias_chat
Shipping said 3-5 days so
AGENT2026-06-24 13:34:05· chat/helpdesk
No worries, will inquire it to our Orders Team. Hang on.
AGENT2026-06-24 13:35:55· chat/helpdesk
Waiting for our Orders response.
AGENT2026-06-24 13:37:48· chat/helpdesk
Appreciate you waiting.
AGENT2026-06-24 13:38:13· chat/helpdesk
As per our system, we're waiting for the tracking details of your order but yet to have an updated shipping status.
AGENT2026-06-24 13:38:33· chat/helpdesk
Is michalaoneill@gmail.com the best email to update you on this?
CUSTOMER2026-06-24 13:40:16· chat/gorgias_chat
Okay thank you
CUSTOMER2026-06-24 13:40:22· chat/gorgias_chat
Yes please I’d like an update asap
CUSTOMER2026-06-24 13:40:33· chat/gorgias_chat
I only ordered because they eta said it would be here in a time
CUSTOMER2026-06-24 13:40:35· chat/gorgias_chat
In time
AGENT2026-06-24 13:41:28· chat/helpdesk
I'll mark it urgent and note your leaving for a vacation.
AGENT2026-06-24 13:41:55· chat/helpdesk
Kindly expect to receive an update within the next couple of hours via email. From time to time, kindly also check your spam/junk folder.
AGENT2026-06-24 13:42:07· chat/helpdesk
In the meantime, is there anything else I can assist you with?
AGENT2026-06-24 13:45:11· chat/helpdesk
Checking if you're still with me.
CUSTOMER2026-06-24 13:46:02· chat/gorgias_chat
Thank you so much I appreciate your help!
AGENT2026-06-24 13:46:15· chat/helpdesk
Glad that I could help, Michala.
AGENT2026-06-24 13:46:30· chat/helpdesk
If there's anything else you need help with, please feel free to reach out to us here.
AGENT2026-06-24 13:46:35· chat/helpdesk
Wishing you a lovely Wednesday xx
AGENT2026-06-24 13:47:18· chat/helpdeskINTERNAL
#2371096NA: order follow up
"Hi! I was wondering if you had an update on my order I placed it two days ago it hasn’t shipped yet was hoping to get it before next Wednesday
Shipping said 3-5 days so"
AGENT2026-06-24 13:55:58· email/helpdesk
Dear Michala,
Thank you for your recent order with Triangl! :)
We’re working hard to get your order to you as quickly as possible. Processing takes 1–2 business days, and shipping typically takes 3–5 business days after that.
Once your order has shipped, you’ll receive a separate email with your tracking details. Please also check your Spam or Junk folder just in case.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Jesselle
CUSTOMER2026-06-24 14:06:31· email/email
Thank you so much for your help so it should be processed & shipped out by
today?
AGENT2026-06-24 14:39:42· email/helpdesk
Dear Michala,
Thank you for your email.
Your order has already been endorsed to our courier, and we expect to receive your tracking details within 24–48 hours. Once available, we’ll send them to you right away.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Wishing you a wonderful day!
Kindest,
Anna x