Hello I submitted a return for the SOFI-AZURE SPARKLE top in size large. My
order number is 2356269NA. I would actually like to exchange it for a
different style if possible. I would like the VINCA - AZURE SPARKLE
TRIANGLE top in size large. Thanks!
AGENT2026-06-14 03:12:47· email/helpdesk
Dear Gillian,
Thank you for reaching out to us, and we're glad to assist.
We regret to hear the top style did not fit, and we'd love to help you with the exchange. We are confirming your request for the following items:
Returning: SOFI - AZURE SPARKLE - top Large
(Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.)
Exchanging For: VINCA - AZURE SPARKLE - top Large
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: 1A51DF2937195
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time - we're here to help.
Thanks again. Wishing you a wonderful weekend.
Warm regards,
Elaine xx
AGENT2026-06-14 03:12:53· email/helpdeskINTERNAL
EX 2356269NA / 1A51DF2937195
VINAZU2TOPL 32
CUSTOMER2026-06-14 13:13:57· email/email
Yes that is correct for the return and exchange. I will have that sent over
on Monday and email the receipt. Thank you!
AGENT2026-06-18 02:36:40· email/helpdesk
Dear Gillian,
Thanks for sending this through!
We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach out—we’re happy to help!
Wishing you a wonderful evening.
Kindest,
Elaine xx
AGENT2026-06-18 02:37:09· email/helpdeskINTERNAL
EX 2356269NA / 1A51DF2937195
EX PROCESSED 6/18/2026
new ORDER# 2367112NA
SD 6/15/2026 / TN 9505511715136166656993