Hi Triangl Team,
I just received my bikini's and while they're super cute, one pair of the bottoms has an unstitched portion of thread. It's located in the front of the bikini making it visible. Even despite the aesthetic flaw this causes, I'm concerned it will cause functionality issues and continue to come undone.
This is my order number #2356835NA and the item is this:
SKY HIGH Blue Bikini Bottom× 1
S / Tie-side / Cheeky
Please let me know if I can be sent new bottoms or be refunded. I'm happy to provide a photo if needed!
AGENT2026-06-16 00:22:12· email/helpdesk
Dear Lina,
Thank you for reaching out to us and we're sorry to hear about your bottoms.
To further check on this, can you please send us at least 2 photos showing the problem area?
We look forward to hearing from you.
Kindest,
Nikka
AGENT2026-06-16 00:22:18· email/helpdeskINTERNAL
2356835NA - Linked
AGENT2026-06-23 06:13:44· email/helpdesk
Dear Lina,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the photos of your concern and wanted to kindly remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Crystel
CUSTOMER2026-06-23 23:15:52· email/email
Hi Crystel,
Sorry, I missed the previous email.
I've attached photos.
AGENT2026-06-25 03:29:36· email/helpdesk
Dear Lina,
Thank you for sending the photos!
After reviewing them carefully, we can reassure you that this is not a manufacturing defect. The excess thread visible in the photos does not affect the integrity of the stitch itself — the thread lock underneath remains fully secure, so there's no risk of it continuing to come undone or causing any functionality issues down the line.
The good news is that this is a very easy fix! You can simply trim the excess thread with a small pair of scissors, cutting only up to where the bristled threads are exposed, and it will look good as new.
We hope this puts your mind at ease! Please don't hesitate to reach out if you have any other questions — we're always happy to help.
Kindest,
Nikka
AGENT2026-06-25 03:29:56· email/helpdeskINTERNAL
2356835NA / Excess thread only
Replies are sent through Open Doors, so they stay on the customer record.