11,901 tickets1-100

Re: Hi, I received the bikini and I love it, but the S+ top feels too large. There is some gaping in th ...

Yuval Fitussi · liel498@gmail.com · Gorgias #224164407

closed
Opened
2 Jun 2026, 14:38
Closed
23 Jun 2026, 22:16
Assignee
Joan C. - Returns Team
Order
2345056
retreturnsreturns_clarificationreturns_snooze_48hrstrianglai_answeredai_closeai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-02 14:38:56· chat/gorgias_chat
    Hi, I received the bikini and I love it, but the S+ top feels too large. There is some gaping in the cups when I move. My measurements are: Underbust: 77 cm Overbust: 83 cm Size S is currently unavailable. Would you recommend XS for my measurements, or will size S be restocked soon? Thank you!
  2. AI_AGENT2026-06-02 14:39:22· chat/api
    Hi Yuval Fitussi! Thanks for sharing your measurements. There isn't a confirmed restock date for size S bikini tops yet, but you can sign up for the back-in-stock notification on the product page to get an email once it's available again. Regarding size XS, we don't have specific measurement guidance to recommend it confidently based on your underbust and overbust measurements. Let me know if you'd like help exploring other sizes or styles!
  3. CUSTOMER2026-06-02 17:28:43· chat/gorgias_chat
    Hi, I love the bikini, but I feel that the S+ top is too large for me. Unfortunately, size S is currently out of stock. Would it be possible to process an exchange for size S and allow me to return my current top now, then send the replacement once size S becomes available again? Thank you!
  4. AI_AGENT2026-06-02 17:29:24· chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
  5. AGENT2026-06-02 17:29:45· chat/helpdesk
    Hi, I’m Lery, and I’ll be helping you from here. :)
  6. CUSTOMER2026-06-02 17:30:41· chat/gorgias_chat
    Hi Lery 😊 Thank you for helping me. I would like to know if it’s possible to exchange my S+ top for size S, even though size S is currently out of stock. Can I return my current top now and receive the size S once it becomes available again?
  7. AGENT2026-06-02 17:31:32· chat/helpdesk
    I'm very sorry to hear that the sizing didn't work out for your top.
  8. AGENT2026-06-02 17:31:38· chat/helpdesk
    Can I have your order number and the email address used to create the order, please?
  9. CUSTOMER2026-06-02 17:32:03· chat/gorgias_chat
    #2345056NA
  10. CUSTOMER2026-06-02 17:33:18· chat/gorgias_chat
    liel498@gmail.com
  11. CUSTOMER2026-06-02 17:33:39· chat/gorgias_chat
    #2345056NA
  12. AGENT2026-06-02 17:35:31· chat/helpdesk
    Thank you.
  13. AGENT2026-06-02 17:37:03· chat/helpdesk
    Upon checking, I am afraid the S top for Este Bossa is currently out of stock and we have no prior information when it will be restocked. But if you opt to exchange once the size gets restocked, I will send your details and request over to our Returns Team for a review. Please allow our Returns Team to review your request and email you back within 24-48 hours.
  14. CUSTOMER2026-06-02 17:38:02· chat/gorgias_chat
    Thank you! Yes, I would like my request to be reviewed by the Returns Team. I would prefer to exchange for size S once it becomes available, as the S+ top is too large for me and size S seems to be the best fit according to my measurements. Thank you for your help!
  15. AGENT2026-06-02 17:39:10· chat/helpdesk
    No worries. :) Is there anything else I can help you with?
  16. CUSTOMER2026-06-02 17:40:08· chat/gorgias_chat
    No, that’s all. Thank you🙏🏼
  17. AGENT2026-06-02 17:42:16· chat/helpdesk
    You're welcome. :) Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
  18. AGENT2026-06-02 17:42:38· chat/helpdeskINTERNAL
    2345056NA | liel498@gmail.com cx wants to exchange to S top but OOS said she is willing to wait for restock "Thank you for helping me. I would like to know if it’s possible to exchange my S+ top for size S, even though size S is currently out of stock. Can I return my current top now and receive the size S once it becomes available again?"
  19. AGENT2026-06-04 10:24:30· email/helpdesk
    Dear Yuval, Thank you for getting in touch. We are eager to assist but unfortunately, since we do not have any updates on the replenishment, we would like to offer 2 options; place a new order today to secure and select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-22 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2345056NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Dy
  20. AGENT2026-06-04 10:26:30· email/helpdeskINTERNAL
    PENDING APPROVAL 2345056NA / OOS
  21. CUSTOMER2026-06-10 06:58:20· email/email
    Hi, I hope you're doing well. I wanted to follow up regarding my ESTE BOSSA bikini top exchange request. I waited to see if size S would come back in stock, but unfortunately it is still unavailable. I absolutely love the bikini and I really want to keep it. The only issue is that the S+ top is too large for me, while size S seems to be the correct fit based on both my measurements and how the bikini fits. I was wondering if there is any possibility of making an exception, placing me on a waitlist, or offering any alternative solution if size S becomes available. Thank you so much for your time and help. I truly appreciate it.
  22. AGENT2026-06-14 08:36:41· email/helpdesk
    Dear Yuval, Thank you for your response, we're glad to assist. We appreciate your patience. We understand how much you love the bikini and want to make it work. We’re very sorry to let you know that the ESTE - BOSSA top Small is unfortunately out of stock and will no longer be replenished, so we’re unable to offer an exchange for that size. We apologize for the inconvenience this has caused. Please let us know your other top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of the same price as your original order and we will check availability to send. Kindly confirm how you'd like to proceed, and we'll guide you through the next steps. Thanks again. We hope to hear from you soon. Kindest, Elaine xx
  23. AGENT2026-06-14 08:37:01· email/helpdeskINTERNAL
    ESTBOS2TOPS OOS / NO REPLEN
  24. AGENT2026-06-21 22:15:16· email/helpdesk
    Dear Yuval, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the unavailable item you need for order 2345056NA and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joan
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