CUSTOMER2026-06-26 16:54:03· chat/gorgias_chat
I ordered a bikini in a medium top and medium bottom. I want to order the same bikini in a small top and small bottom to see which size fits better. If I do this, can I mix and match and return different sizes?
AI_AGENT2026-06-26 16:54:19· chat/api
Hi, welcome to TRIANGL! Yes, you can do that.
For a refund, the full set from that order must be returned.
For a size exchange, you can return just the piece that does not fit, or the full set.
You can also combine returns from multiple orders in one parcel, as long as each order has its own approved RA number and you include both RA references inside the package.
Your most recent order was delivered, so if you decide to return it, the return request needs to be submitted within 14 days of delivery through the Returns Portal: [https://triangl.com/a/returns](https://triangl.com/a/returns)
Is there anything else I can help you with?
CUSTOMER2026-06-26 16:58:16· chat/gorgias_chat
What I am asking is this: In one order, I purchased a medium top and medium bottom. In another order, I purchased a small top and a small bottom. The Triangl return policy says that in order for a refund to be processed, the full set must be returned. If I want to keep the medium top and the small bottom, am I able to return the small top and medium bottom for a full refund even though they are from different orders?
AI_AGENT2026-06-26 16:58:31· chat/api
Hi, welcome to TRIANGL! No, that would not be eligible for a full refund.
For a refund, the full set has to be returned from the same order. So if you want to keep the medium top and the small bottom, you would not be able to return the small top from one order and the medium bottom from the other order as a refunded set.
If you are comparing sizes, single-piece returns are only available for a size exchange, not for a refund. Your most recent order is within the 14-day return window from delivery, and return requests can be submitted here: [https://triangl.com/a/returns](https://triangl.com/a/returns)
Is there anything else I can help you with?
CUSTOMER2026-06-28 18:10:33· chat/gorgias_chat
I processed an exchange two days ago and haven’t received any information yet.
AI_AGENT2026-06-28 18:10:48· chat/api
Hi, welcome to TRIANGL! Thanks for letting us know, Grace, I understand that’s frustrating.
Since you processed the exchange two days ago and you haven’t heard anything yet, the Returns Team is likely still reviewing it manually before approval. They review return requests within 2 business days, and you’ll receive an email once the review is complete with the next steps. There’s nothing you need to do right now.
If you still don’t receive any info after this, I’m connecting you with a team member who can check it internally. Please hold on for a moment while I transfer the chat. Expected waiting time in chat for a response is 1 min.
AGENT2026-06-28 18:11:17· chat/helpdesk
Hi!
AGENT2026-06-28 18:11:43· chat/helpdesk
I’m sorry to hear that you haven't received an update regarding your exchange request, Grace.
AGENT2026-06-28 18:12:00· chat/helpdesk
Did you submit a request through our website or via email?
AGENT2026-06-28 18:15:10· chat/helpdesk
I just want to check if you’re still there?
AGENT2026-06-28 18:17:56· chat/helpdesk
I’m sorry but I have to close this chat as I did not receive any reply from you. Please feel free to start another chat should you need further assistance. Have a nice day! :) xx