CUSTOMER2026-06-04 16:24:45· email/email
Hello, I recently ordered both the top and bottoms of the panda bikini, but
when receiving my package I only received the top and nothing else. I have
attached a screenshot to confirm I ordered both and also didn't expect for
it to come without a pouch. I will also send a picture of what i did
receive in my package already with the paper that came with it. I am a
little upset because it was an expensive purchase for half of it to not
arrive as expected. I would be more than happy to send anything else
needed.
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AGENT2026-06-04 16:48:55· email/helpdesk
Dear melissa,
Thank you for bringing this to our attention, and we’re sorry to hear about this issue.
We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these.
If you’re still unable to locate the missing items, could you please send us a photo of everything you received in the package, including the stickers, tags, and the shipping label on the box? Also, kindly let us know if the parcel appears to have been tampered with in any way.
Kindest,
Jesselle
CUSTOMER2026-06-04 18:05:12· email/email
Here is the picture with everything. I made sure to check everything inside
as well, and for the parcel I am not sure I payed the best attention to it
before I opened.
AGENT2026-06-04 18:46:10· email/helpdesk
Hi Melissa,
Thanks for getting back to us as quickly as you did and for sending these images through!
We do not want you to wait longer while we're investigating this case with our shipper and warehouse. We'd be more than willing to send you a replacement for the missing PANDA WHITE Neoprene Bikini S Tie-Side Cheeky Bottom instead!
If you are amenable, please confirm if we will be shipping your replacement order to the same address. If not, please fill in your new details below:
RECIPIENT'S NAME:
COMPANY/BUSINESS NAME (if applicable):
STREET line 1 (House/Street # or name, Bldg, etc):
STREET line 2 (Apt/Unit #, or Floor, etc/ if applicable):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
Looking forward to your confirmation so we can get this sorted for you quickly.
Kindest,
Jesselle X
CUSTOMER2026-06-04 19:38:01· email/email
Hello, thank you so much for the amazing customer service. Yes, the same
address is perfect!
AGENT2026-06-04 21:17:01· email/helpdesk
Dear Melissa,
Thank you for confirming your details!
We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2353981NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that.
You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Bernadette x