31,919 tickets1-100

Re: New customer message on June 12, 2026 at 8:09 am

Penny Perkins 路 pennyperkins1000@gmail.com 路 Gorgias #229536140

closed
Opened
12 Jun 2026, 00:09
Closed
7 Jul 2026, 05:20
Assignee
Trish - Orders
or_oos (notice)orderstrianglchasing-no-replychannel-email

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  1. CUSTOMER2026-06-12 00:09:15路 email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: orders-and-shipping Firstname: Penelope Lastname: Perkins Email: pennyperkins1000@gmail.com Phone: 2039140864 Ordernumber: 2352030NA Body: Hi! I ordered a bikini over a week ago and my tracking app still says it's waiting for details on shipping. I'd like to get it soon - Did I do something wrong that it hasn't shipped yet? When will it ship? I thought it would arrive within a week but let me know if somethings wrong. ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-06-12 07:17:44路 email/helpdesk
    Hi Penelope, Thank you for your recent purchase! Unfortunately, we have received many orders for the SOFI - RIYA Blue Geometric Halter Bikini XS in Top, and have since run out of stock. We're in the process of securing more but the ETA for this style is still to be determined. We might have an ETA within the next 2 - 3 days. Are you willing to wait for an update from us then? Please let us know. We await your reply! Kindest Jesselle X
  3. CUSTOMER2026-06-14 14:45:55路 email/email
    Hi! I would love to get this bikini soon because I am going on vacation in a few days. I thought ordering it would mean that it would be shipped within a few days, so if I could get it as soon as possible I would really appreciate it if I could get it as soon as possible. Please let me know when that would be. Thank you so much!
  4. AGENT2026-06-14 14:50:54路 email/helpdesk
    Dear Penny, Thank you for getting in touch. We completely understand your concern, especially with your vacation coming up, and we're very sorry for the disappointment and inconvenience. At this time, we still do not have a confirmed replenishment date for the SOFI - RIYA Blue Geometric Halter Bikini Top in XS. While we are working to secure additional stock, we're currently unable to guarantee when it will become available. Alternatively, if you need a bikini urgently, you can select 3 choices for replacement style sets within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. | Product Name: | Top Size: | Bottom Size: | Bottom Style: (if applicable) | Bottom Coverage: (if applicable) We look forward to helping you find a suitable option for your upcoming vacation. Kindest, Trish
  5. CUSTOMER2026-06-14 14:59:06路 email/email
    Hi - I would like to get the original bikini I ordered. I do think it's a bit crazy to have been charged already for a suit that isn't in stock. If I could be bumped to the top of the waitlist or a close contact to reach that would be much appreciated. Again, please let me know when it will be back as soon as possible.
  6. AGENT2026-06-14 15:13:18路 email/helpdesk
    Dear Penny, Thank you for your reply. We completely understand your frustration, and we're very sorry for the disappointment this situation has caused, especially with your vacation approaching. We appreciate that you've chosen to wait for the original bikini. Please rest assured that your order remains active and will be fulfilled as soon as stock becomes available. Unfortunately, we are unable to prioritize or move orders ahead in the queue, as all orders are fulfilled in the order they were placed once inventory is received. We sincerely apologize for the inconvenience and appreciate your patience and understanding. We'll continue to monitor the situation closely and provide an update as soon as we have more information. If you have any other questions or concerns about your order, please reach out anytime, and we鈥檒l be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Trish
  7. AGENT2026-06-16 21:38:37路 email/helpdesk
    Dear Penny, We have an update concerning your Triangl purchase. Unfortunately, the SOFI - RIYA Blue Geometric Halter Bikini Top - XS from your order will not be replenished, and we're very sorry for the disappointment and inconvenience this may cause. Alternatively, you can select 3 choices for replacement style sets within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. We understand this may not be the outcome you were hoping for, and we sincerely appreciate your patience and understanding. We look forward to hearing from you. Kindest, Your Triangl Team xx
  8. CUSTOMER2026-06-17 17:22:58路 email/email
    Hi! Are you saying it won't be back in stock ever?
  9. AGENT2026-06-17 17:59:09路 email/helpdesk
    Hi Penny, Thank you for getting back to us. It doesn't necessarily mean that the item will never be restocked. However, the replenishment of this style is expected to take some time, and unfortunately, we do not currently have an estimated restock date to provide. Alternatively, you may select 3 replacement style sets from our website that are within the same price range. Once you send us your choices, we will check their availability and get back to you so you can make the final selection for your replacement. We understand this may not be the outcome you were hoping for, and we sincerely appreciate your patience and understanding. We look forward to hearing from you. Kindest, Jesselle X
  10. AGENT2026-06-21 18:40:15路 email/helpdesk
    Dear Penny, I hope this message finds you well. We are reaching out as we did not hear from you the last time we sent an email. Please see the snapshot of our previous email below: We are looking forward to your response. Thanks! Kindest, Trish
  11. CUSTOMER2026-07-07 01:23:18路 email/email
    Hello! I appreciate you offering a replacement, but I'm pretty bummed about the inventory error since I spent a lot of time picking that specific one out for my trip. Since the mistake was on the website's end, I think it would be fair if we could do a 'two-for-one' replacement to make up for the hassle and the disappointment. Let me know if we can make that happen, and I'll send over the two styles right away! I would like to replace this bikini with the VINCA - BANC BLUE TRIANGLE BIKINI SET in an XS top and an XS CHEEKIEST bottom. Considering the hassle, is there any way you could include a second set? I'd really appreciate anything you can do to help make this right. For a second set, I'd really love the VINCA - COTE BLUE VELVET TRIANGLE BIKINI SET. I look forward to hearing back from you soon!
  12. AGENT2026-07-07 05:12:46路 email/helpdeskINTERNAL
    Merged: https://triangl.gorgias.com/app/ticket/225771313 and https://triangl.gorgias.com/app/ticket/229536140 Thank you. x
  13. AGENT2026-07-07 05:20:16路 email/helpdeskINTERNAL
    Consulting Ms. Yvonne. Thank you. x
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