Re: New customer message on June 27, 2026 at 12:18 am

Hi Madison, Thank you for your recent purchase! Thank you for getting in touch with us as well. I understand you wish to make changes to the shipping address of your order #2373502NA. As much as we would like to, we can only make simple changes to shipping addresses such as house numbers, street names, and destination city. The parcel should still be going to the same state and country. Your order has also already been shipped. Please note that FedEx can only reroute shipments within the same state and country. Unfortunately, this means we won't be able to update your shipping address. You may, however, consider one of the following options: Have someone receive the parcel on your behalf at the original address and forward it to your new location. Request a vacation hold or hold-for-pickup directly with FedEx. Please note this is subject to FedEx approval and local facility availability, so we recommend contacting your local FedEx team for confirmation. Refuse/decline the parcel directly from FedEx so that they can return it to us. Once it arrives back at our warehouse, we can assist with reprocessing the order to your new address. Please note that item availability cannot be guaranteed at that time, and the return process may take up to 2 weeks. Please let us know how you’d like to proceed, and we’ll do our best to support you with the next steps. Kindest, Trish

Dear Madison, Thank you for getting back to us. You're very welcome and thank you so much for your kind understanding. We're sorry we couldn't update the shipping address in time, especially since you were hoping to have your order for your vacation. We're glad you were able to arrange for someone to receive the package on your behalf. We truly appreciate your patience and understanding throughout this process. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. We hope you have a wonderful vacation! Take care! Kindest, Katrina x

Dear Madison, Thanks so much for reaching out back to us. It sounds like you're already following our recommended care instructions, which we really appreciate. As a reminder, we recommend cold hand washing, rinsing after contact with salt water or chlorine, avoiding ironing, and keeping in mind that some color fading may occur in the sunlight. Please note that once the material has stretched out, there isn't a reliable way to return it to its original fit. Stretching can happen over time due to repeated wear, water exposure, sunscreen, body oils, and the natural elasticity of the material, even with proper care. If you're able to, could you please send us a few photos of the bottoms laid flat, along with your order number (or the email used to place the order)? We'd be happy to take a closer look. While we're unable to guarantee that we'll be able to offer a resolution due to the age of the order, we'll certainly review everything and see if there's anything we can do to help improve our products in the future. We thank you for your patience and understanding. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. Kindest, Katrina x

Dear Madison, Thank you so much for providing the additional details and for explaining what you've been experiencing. We also appreciate you sharing the email addresses associated with your previous orders. Based on what you've described, it's possible that the change in fit is due to a combination of factors. Over time, swimwear can naturally lose some of its elasticity with repeated wear and exposure to water, sunscreen, body oils, heat, and the general aging of the fabric, even when it has been cared for according to our recommendations. The frequency of wear and how each bikini has been used can also affect how the fabric retains its shape, which may explain why some of your bottoms have stretched more than others. Unfortunately, once the fabric has stretched, there isn't a reliable way to restore it to its original fit. We truly appreciate you bringing this to our attention, as feedback like yours helps us continue improving our products. We've made note of your comments and will certainly share them with our Product Team for review. If you have any other questions or concerns, please don't hesitate to reach out. We're always happy to help. Kindest, Anna x