Re: ORDER #2349448NA

Dear Mariah, We have received your Exchange Request #D028B72933213. We are eager to assist but unfortunately, the style (VINCA - TIRAMISU Floral Triangle Bikini Top L and ELLI - TIRAMISU Floral Short L) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure all the styles you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-23 2. Order all the new bikinis/sizes that you require (in full set and shorts) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2349448NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx

pending approval 2349448NA D028B72933213 / clarify ex items aoos / VINTIRTOPL 29 ELLTIRBOTL 5

Hi Mariah, Thank you for following up, and we apologize for the delay in getting back to you. We appreciate your patience and understanding while we looked into this for you. As a gentle note, to help us respond as quickly as possible, we kindly ask that you avoid sending multiple emails regarding the same request, as each new email may move your conversation to the end of the queue and unintentionally. Regarding the discount code, EXCHANGE-TRIANGL-23 cannot be applied when items are already part of a bundled or promotional discount, which is why the system is not allowing it at checkout. Please note that we do not provide return labels. You will need to arrange the return shipment yourself using a courier or postal service of your choice. Once your return arrives at our warehouse and has been processed, we will complete the refund for your original order in line with our return policy. Rest assured, your return for Order #2349448NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MICA - TIRAMISU Floral Crop Bikini Top L :: Bottom L / Standard / Cheekiest ELLI - TIRAMISU Floral Short XL (Send the full set and shorts, and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: D028B72933213 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Geelah

#2349448NA D028B72933213