Re: Order #2338068NA

Hi Anna, Thank you for reaching out to us. We are sorry to confirm that your parcel is being returned to our warehouse following a failed delivery attempt. The return tracking number is 872612417317. We completely understand your disappointment, especially as you’ve been looking forward to your order. While our standard policy involves a refund of the item value minus a $20 USD administration fee, we would be happy to reprocess this order for you at no additional cost. Unfortunately, we have received many orders for the VINCA - HAZE Purple Triangle Bikini XS in Top, XS Cheeky Bottom, and have since run out of stock. We're in the process of securing more but the ETA for this style is still to be determined. We might have an ETA within the next 2 - 3 days. Are you willing to wait for an update from us then? Please let us know. If you are amenable, please fill in your correct and complete shipping details below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc/ if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Please note: For security reasons, FedEx normally does not leave parcels unattended as deliveries require a signature upon receipt. This helps ensure your order arrives safely. If you won’t be available at the time of delivery, you may want to consider a shipping address where someone you trust will always be there to receive the parcel on your behalf. We truly value your continued support and look forward to getting your new pieces to you soon. We await your reply! Kindest, Jesselle

Hi Anna, Thank you for your prompt response. Yes, you're welcome to choose a different bikini style that is currently in stock. However, the replacement item will need to be of the same value as your original order. Please let us know which style you'd like instead, and we'll be happy to check its availability for you. We look forward to hearing from you! Kindest, Jesselle X

Dear Anna, Thank you for confirming your new pick! Trish here, stepping in while Jesselle is offline. We understand this has been a frustrating experience, and we truly appreciate your understanding while we worked to find a solution for you. We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2356204NA, and it's for the following items: Our order processing timeframe is 1–2 business days, and shipping usually takes 2-3 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Trish

Dear Anna, You’re so welcome! I’m glad we could get that sorted for you. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish