Re: Order #2356020NA

Dear Brydee, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We have received your Exchange Request #17E7C92939785. We are sorry to know that the fit didn't work out! We are eager to assist but unfortunately, the COOKIE Bikini Bottom XXS Tie-side Cheeky is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-24 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2356020NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Jetz

pending approval: #2356020NA 17E7C92939785 / AOOS SOFCOOTOPXS 77 SIDCOOABOTXXS 27

Hi Brydee, Thank you for getting back to us — we’re sorry to hear your order didn’t meet your expectations. We sincerely apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We also received your other message; however, to avoid any confusion and ensure all communication remains in one place, we kindly ask that you refer to and reply to this email thread only going forward. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: ESTE - PANDA WHITE XS Top & XXS / Tie-side / Cheeky Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 17E7C92939785 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Australia & New Zealand customers): Australia TRIANGL RETURNS c/o ICAL International Customs and Logistics 21–23 Jets Court, Melbourne Airport, VIC 3045 Australia ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2356020NA / 17E7C92939785

Hi Brydee, Thank you for sending this through! Your proof of return has been noted, and we’ll process your refund as soon as we receive the items. You’ll receive a confirmation email once your request has been processed. In the meantime, if you need any further assistance, please don’t hesitate to reach out. Thank you, and have a wonderful day! Kindest, Joan xx

ON-HOLD: TRACKING UPDATE | #2356020NA / 17E7C92939785 SD: 6/22/2026 TN 0307010046536001080990

#2356020NA 17E7C92939785 6/25/2026 #2356020NA 17EC92939785 Brydee Trevanion ESTPAN2TOPXS 1 0307010046536001080990 35203 6/25/2026 6/25/2026 #2356020NA 17EC92939785 Brydee Trevanion SIDPAN2ABOTXXS 1 0307010046536001080990 35204 6/25/2026