Hello,
We are reaching out because we have two orders:
1) 2341456NA
2) 2346578NA
Both of these have been approved for return. We received two Approved Return Order numbers:
1) 21C2AD2935237
2) 9BA8422935240
All of the orders and approved refund requests are attached for reference. We need clarification on which Refund goes with which Order
Can you please help us match up the correct refund and order so we can get the items back to you as soon as possible.
Many thanks!
AGENT2026-06-16 06:32:58· email/helpdesk
Dear Melissa and Elizabeth,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
RA 9BA8422935240 corresponds to Order #2341456NA, while RA 21C2AD2935237 corresponds to Order #2346578NA.
Once the return items are mailed, please send us a snapshot of your return postage receipt, tracking number, and courier used for reference.
Thank you and have a great day!
Kindest,
Jetz
CUSTOMER2026-06-16 15:06:25· email/email
Hello
Thank you for getting back to us.
Attached are scans of the shipping receipts with the tracking number. We used UPS as the carrier.