Thank you for the refund - however as previously discussed you were
supposed to refund the shipping fee for $28.00 as well. When I exchanged
the order I could not find the box for "no shipping fee" as it was supposed
to to be free shipping.
Please advise and thank you
AGENT2026-06-03 09:24:07· email/helpdesk
Dear Ineke,
Thank you for reaching out—we’re happy to assist!
Upon review, we can confirm that your refund was successfully processed on May 29, 2026. For your reference, your Refund ID is 23572783 | ARN: 82300096150500006072177.
The following amounts have been refunded:
VINCA - JOLY Blue Terry Towelling Triangle Bikini Set: CA$165.00
Shipping: CA$28.00
Total refunded: CA$193.00
Please note that all refunds are issued back to the original payment method. If you experience any delays or issues, we recommend contacting your payment provider directly for further assistance. You may provide them with the transaction code or share the attached credit note file to help trace the refund.
We’ve also sent a separate email confirmation regarding your refund. Kindly check your inbox, as well as your Spam or Trash folders, in case it was filtered.
For your convenience, we’ve attached the credit note as proof of the refund and for your reference.
We hope this clarifies everything. Should you need any further assistance, feel free to reach out—we’re here to help!
Kindest,
Crystel
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