hi!! thank you for your help, I shipped my bottoms at least 2 weeks ago and still have not heard anything. I have an important trip this weekend i was hoping to have the exchange by if you can give me any updates?Thank you,Jade Arends
AGENT2026-06-23 10:11:31路 email/helpdesk
Dear Jade,
Thanks for reaching out to us.
We'd love to check the status of your request. We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded yet as received.
We understand that you need the new bottoms for your trip and we apologize for any inconvenience this has caused. Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details, we will check back with our Fulfilment Team and confirm the exchange.
We appreciate your patience. If you have other concerns, please let us know and we're here to help.
We hope to hear from you soon.
Kindest,
Elaine xx
AGENT2026-06-23 10:11:47路 email/helpdeskINTERNAL
EX 2349099NA / 2349099NAEX
APPROVED 6/6/2026 / need asap
CUSTOMER2026-06-23 13:23:18路 email/email
Here is a picture of the return label and the tracking information.
AGENT2026-06-26 14:30:49路 email/helpdesk
Dear Jade,
Thanks for sending this through!
We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach out鈥攚e鈥檙e happy to help!
Kindest,
Kiara
AGENT2026-06-26 14:31:09路 email/helpdeskINTERNAL
2349099NA / 2349099NAEX
SD: 6/09/26
TN: 92612903364896541446459015
EX PROCESSED 6/26/26
NEW ORDER 2375147NA