Re: Third email attempt regarding : Order number: #2350070NA

Dear Arpine, Thank you for getting in touch, and we're glad to assist. We have received your Exchange Request # 26CF3D2937585. We apologize for the inconvenience caused and for the delay in our response. We regret to hear the tops sizing did not fit and we'd love to help you with the exchange. We appreciate your patience while we work to review your request. But unfortunately, the VINCA - AZURE SPARKLE top XL & VINCA - PINK CANDY VELVET top XL are low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-23 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2350070NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. We hope to hear from you soon. Kindest, Elaine xx

CLARIFICATION , 2350070NA / 26CF3D2937585 VINAZU2TOPXL 16 , VINPIN3TOPXL 17 / AOOS

Hi Arpine, Thank you for getting back to us and sharing your new Order #2360801NA. We sincerely apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Upon checking, we can see that you already paid the shipping fee on your new purchase. We can no longer waive this with the unique free shipping code but we are happy to refund the shipping fee on your original order instead. We will process this together with your approved refund request once we receive your items back in our warehouse. Your return for Order #2350070NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - AZURE SPARKLE L Top & XS / Tie-side / Cheeky Bottom VINCA - PINK CANDY VELVET L Top & XS / Tie-side / Cheeky Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 26CF3D2937585 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2350070NA / 26CF3D2937585

REPLIED TO https://triangl.gorgias.com/app/ticket/226829000

Hi Arpine, Thank you for reaching out, we are happy to assist you. Upon checking, your refund was processed on June 30, 2026 For your reference, your refund transaction ID is 24355193 under Global­e HK Limited. Refunded amounts usually take 10-15 days to reflect on the original payment method. Hope this helps! Kindest, Kiara