2,272 tickets1-100

Re: What is your refund and exchange policy?

Priscilla Valenzuela · pvvelqz@hotmail.com · Gorgias #226961812

closed
Opened
19 Jun 2026, 19:34
Closed
24 Jun 2026, 11:55
Assignee
Nikka - Returns Team
retreturnsreturns_approvedreturns_fp on-holdtrianglai_answeredai_disabledai_handoverai_processingchasing-no-replyvipchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-19 19:34:32· chat/gorgias_chat
    I am trying to to request a return and it’s not letting me
  2. AI_AGENT2026-06-19 19:35:01· chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is 1 minute.
  3. AGENT2026-06-19 19:36:24· chat/helpdesk
    Hi there! I’m Kelly, and I'll be helping you today. :)
  4. AGENT2026-06-19 19:37:11· chat/helpdesk
    Sorry to hear that you are having issue in placing an order. Allow me to forward your concern to the Returns Team. Is this for a refund or an exchange? What's the order number?
  5. CUSTOMER2026-06-19 19:37:28· chat/gorgias_chat
    For a refund please
  6. CUSTOMER2026-06-19 19:37:36· chat/gorgias_chat
    2361481NA
  7. AGENT2026-06-19 19:38:00· chat/helpdesk
    Noted. Can I get the style and size you wish to return.
  8. CUSTOMER2026-06-19 19:39:08· chat/gorgias_chat
    The Sofi cookie top in Medium and standard cheekiest in medium
  9. AGENT2026-06-19 19:39:45· chat/helpdesk
    Thanks. I have forwarded your concern to the Returns Team for refund request. Allow them to get back to you via email within 24 to 72 hours for further assistance. Kindly monitor your spam and junk folder as some emails ends up there.
  10. AGENT2026-06-19 19:39:57· chat/helpdesk
    In the meantime, is there anything else that I can help you with?
  11. CUSTOMER2026-06-19 19:40:16· chat/gorgias_chat
    No that will be all. Thank you!
  12. AGENT2026-06-19 19:40:33· email/helpdeskINTERNAL
    Hello, for refund. Thank you = 2361481NA = Sofi cookie top in Medium and standard cheekiest in medium = https://triangl.gorgias.com/app/ticket/226961447
  13. AGENT2026-06-19 19:40:38· chat/helpdesk
    Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
  14. CUSTOMER2026-06-19 19:40:52· chat/gorgias_chat
    Thanks
  15. CUSTOMER2026-06-21 16:07:37· chat/gorgias_chat
    Return my bikini
  16. CUSTOMER2026-06-21 16:08:36· chat/gorgias_chat
    Hi I’ve requested a return 2 days ago and have not recieved anything with return instructions in my email
  17. CUSTOMER2026-06-21 16:12:37· chat/gorgias_chat
    ??
  18. CUSTOMER2026-06-21 22:06:15· chat/gorgias_chat
    Requested a return and have not recieved return instructions
  19. CUSTOMER2026-06-21 22:07:18· chat/gorgias_chat
    I'd like to return the following items --------------------------------------- Order number: #2361481NA Items requested for return: 1x SOFI - COOKIE Halter Bikini Top - M, 1x COOKIE Bikini Bottom - M / Standard / Cheekiest Total: $119.00 Order Created: 6/12/2026, 10:33:05 AM Shipping address: 5915 Shoshone Avenue, Encino, CA, 91316
  20. AGENT2026-06-21 22:07:18· chat/gorgias_chat
    If you would like to return your order, please use the link to our Returns Portal.
  21. CUSTOMER2026-06-21 22:08:16· chat/gorgias_chat
    I have used the return portal but I have not received return instructions this was two days ago
  22. CUSTOMER2026-06-22 16:18:50· chat/gorgias_chat
    I'd like to return the following items --------------------------------------- Order number: #2361481NA Items requested for return: 1x SOFI - COOKIE Halter Bikini Top - M, 1x COOKIE Bikini Bottom - M / Standard / Cheekiest Total: $119.00 Order Created: 6/12/2026, 10:33:05 AM Shipping address: 5915 Shoshone Avenue, Encino, CA, 91316
  23. AGENT2026-06-22 16:18:50· chat/gorgias_chat
    If you would like to return your order, please use the link to our Returns Portal.
  24. CUSTOMER2026-06-22 16:20:23· chat/gorgias_chat
    I been trying to reach out to someone from chat and email and nobody replies
  25. CUSTOMER2026-06-22 16:22:18· chat/gorgias_chat
    Hello???????
  26. CUSTOMER2026-06-23 02:47:15· chat/gorgias_chat
    > What is your refund and exchange policy? We’re happy to offer returns and exchanges within 14 days of receiving your order. To be accepted, items need to be in their original condition with the returns tag and hygiene seal still attached. Please note, we can’t take back items that have been worn, washed, or altered. If your return meets these conditions, you’ll receive a full refund for the item price (excluding original shipping fees and any duties/taxes). ✨ Ready to start? You can easily initiate your return through our Return Portal Still have questions? I’m here to help! > Yes Sure! What else can I help you with? > I been trying to reach out to someone through mail and chat to follow up on my return that I requested and have not been able to speak to anyone!
  27. CUSTOMER2026-06-23 02:48:45· chat/gorgias_chat
    I requested a return about 4 days ago and have not recieved any return instructions
  28. AGENT2026-06-23 03:42:10· email/helpdesk
    Hi Priscilla, Thank you for getting in touch — we’re sorry to hear your order didn’t meet your expectations. We sincerely apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - COOKIE M Top & SOFI - COOKIE Halter Bikini Top Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2361481NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena
  29. AGENT2026-06-23 03:42:13· email/helpdeskINTERNAL
    2361481NA / 2361481NARF
  30. CUSTOMER2026-06-23 17:29:50· email/email
    [image0.jpeg]
  31. AGENT2026-06-24 11:52:28· email/helpdesk
    Dear Priscilla, Thank you for sending your postage receipt. We will process your request once we receive it at our warehouse. Feel free to check back with us anytime for further updates, or as soon as the tracking number shows delivered. Kindest, Pearl
  32. AGENT2026-06-24 11:55:33· email/helpdeskINTERNAL
    2361481NA / 2361481NARF ON HOLD: In transit TN: 9505516338296174258302 SD: 6/23/2026 RT https://triangl.gorgias.com/app/ticket/227190834 RT https://triangl.gorgias.com/app/ticket/227377257
  33. AGENT2026-07-04 02:42:53· email/helpdeskINTERNAL
    2361481NA / 2361481NARF 6/26/2026 #2361481NA 2361481NARF PRISCILLA VALENZUELA SOFCOOTOPM 1 USPS4209457823079505516338296174258302 343038 6/30/2026 6/26/2026 #2361481NA 2361481NARF PRISCILLA VALENZUELA STACOOCBOTM 1 USPS4209457823079505516338296174258302 343039 6/30/2026
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