Re: Your TRIANGL Order #2343299NA | 527442864283

From Bulk Undeliverable emails: https://triangl.gorgias.com/app/ticket/224687016 Thank you. x

From: Olivia Page (onpage07@gmail.com) To: Orders (orders@triangl.com) Channel: Email Date: 06/09/2026 05:26 AM Hi there! I was out of town and didn’t know this package would require a signature! Is there any way that it can get sent directly back to me without that requirement? Thanks, Olivia

RTS AWB 515957350698 SCHEDULED DELIVERY DATE Wednesday 6/10/2026 before 5:00 pm Estimated between 10:15 AM - 2:15 PM

Dear Olivia, Thank you for reaching out and we're sorry to hear that you were unable to receive your order. For our customers' protection, shipments are typically sent with a signature requirement to help prevent lost or missing packages. While this is outlined in our FAQs and included in the order and tracking confirmation emails, we completely understand how this may have been easy to miss. Upon checking, your parcel is being returned to us because they made multiple delivery attempts to no avail. Once returned, we would normally process a refund for the item value, less a USD 20 administration fee. That said, we'd truly love the opportunity to turn this experience around for you. Instead of a refund, we'd be more than happy to reprocess your order and have it shipped out again at no additional cost. Kindly be informed that we have received many orders for the CELESTE - COOKIE Shorts and have since run out of stock. We're in the process of securing more but the ETA for this style is still to be determined. We might have an ETA within the next 2 - 3 days. Are you willing to wait for an update from us then? Please let us know. If you are amenable, shall we send it to the same address or to an alternative address where someone available can receive the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx's local policies and the driver's discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. If you decide not to have the order reprocessed, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. We truly appreciate your patience and understanding throughout this process, and we'll do our best to make the redelivery experience much smoother for you.

Dear Olivia, Thank you for confirming your details! Trish here, stepping in while Katrina is offline. I'm so glad to hear that you'd still like to receive your order, and we truly appreciate your patience and understanding throughout this process. I've noted that you'd like the order reprocessed and shipped to the same address. However, the CELESTE - COOKIE Short is out of stock with no confirmed replenishment date yet, so we cannot make any guarantees. Alternatively, if you need a bikini urgently, you can select 3 choices for replacement styles within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. Please let us know how you'd like to proceed, and we'll be happy to help. Kindest, Trish

Dear Olivia, Thank you for getting back to us. As much as we'd love to, we are unable to send back any returned swimwear items, including the shorts, due to hygiene and sanitary regulations. As an alternative, we'd be happy to process a replacement shorts for you. You can select 3 choices for replacement styles within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. Please let us know how you'd like to proceed, and we'll be happy to help. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. Kindest, Katrina x

Hi Olivia, Thank you for getting back to us. We understand your decision to opt for a refund. The request will be reviewed by our Finance Department and should be completed in 5-7 business days. You will also receive a Refund Notification email to confirm your refund has been processed. You should see the funds back in your account within 3 to 7 business days, depending on your credit card provider. Please note, all credit card companies have different processing times. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x