Re: Your TRIANGL order #2357229NA | AWB 529136009140 

Hi Rebecca, Thank you for reaching out to us and for bringing this to our attention. It appears that your parcel is at the FedEx location in OKLAHOMA CITY, OK. However, we’ve been informed that your shipping address is incomplete / incorrect. Kindly fill out the format below and also include your alternative contact number as well. NAME: SHIPPING ADDRESS: CITY: STATE: COUNTRY: ZIP: PHONE: EMAIL: Please reply as soon as possible so we can arrange the redelivery. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee. Kindest, Katrina x

Dear Rebecca, Thank you for your reply and for providing the additional information. We appreciate the clarification. We've noted that the address is correct and that access to the property requires the driver to use the call button at the gate. We will forward these details, along with your contact number, to FedEx and request that they coordinate the delivery accordingly. 555 NW 150th St Edmond, OK 73013 United States Phone: 405-816-3231 While final delivery arrangements remain subject to FedEx's procedures, we'll do our best to assist and help facilitate a successful delivery. We'll be in touch as soon as we receive an update from FedEx. Kindest, Anna x

Hi Rebecca, We have an update concerning your Triangl purchase. Your parcel is at the FedEx location in OKLAHOMA CITY, OK. However, we've been informed that your shipping address is incomplete / incorrect. Kindly fill out the format below and also include your alternative contact number as well. NAME: SHIPPING ADDRESS: CITY: STATE: COUNTRY: ZIP: PHONE: EMAIL: Please reply as soon as you can so we can arrange the redelivery. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.

Merged tickets

FedEx UPDATE: 6/17/2026 4:18 PM FedEx Case# SFC37779624 - Shipment Change > Reattempt https://prnt.sc/EcxcpAQumvWM I am sorry for the delay of this delivery due to an address query. I have raised service change case C-245451704 to request a reattempt between 08:00 and 18:00 on 18/6/26, and to add the the below delivery details to help with the redelivery. Please continue to monitor the tracking on fedex.com for the redelivey updates.

Dear Rebecca, Thank you for your patience, and we're very sorry for the continued delay with your delivery. We can confirm that we provided FedEx with the additional delivery instructions you supplied, and FedEx advised that they had arranged a further delivery attempt. However, we understand that no redelivery has taken place yet, and we sincerely apologize for the frustration this has caused. We have followed up with FedEx again and requested an update on the status of your shipment, as well as confirmation of the next delivery attempt. Just a quick heads-up: our FedEx point of contact doesn’t operate on weekends, so we expect to hear back on Monday/Tuesday. As soon as we receive further information from them, we'll be sure to let you know. Thank you for your continued patience and understanding while we work with FedEx to get your parcel delivered as quickly as possible. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish

If no update by June 23, pls FF up and make sure to check in with the CX too. Thanks! x #2357229NA | 529136009140 Promised redelivery was 18th June It's 19th June (destination) already, but still no redelivery attempted For FF up Also, resent delivery instructions Request #SFC38017444 created.

Dear Rebecca, Thank you for reaching out, and I'm sorry for the frustration this has caused, and the difficulty you've experienced trying to arrange delivery through FedEx. Upon checking, your parcel is now on its way back to us under return tracking number 873389378028 because the deadline has been reached . Once returned, we would normally process a refund for the item value, less a USD 20 administration fee. That said, we’d truly love the opportunity to turn this experience around for you. Instead of a refund, we’d be more than happy to reprocess your order and have it shipped out again at no additional cost. Shall we send it to the same address or to an alternative address where someone available can receive the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. If you decide not to have the order reprocessed, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. We truly appreciate your patience and understanding throughout this process, and we’ll do our best to make the redelivery experience much smoother for you. Kindest, Bernadette x

RTS. Deadline has been reached. Reprocessing offered. RTS link: https://www.fedex.com/fedextrack/?trknbr=873389378028&trkqual=2461214000~873389378028~FX RTS AWB 873389378028 SCHEDULED DELIVERY DATE Wednesday6/24/2026 before 5:00 pmEstimated between 10:15 AM - 2:15 PM Approved by Ms. Yvonne

Dear Rebecca, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2372134NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 2-3 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. Once tracking becomes active, we'll let the courier know of your delivery instructions. Kindly note that approval of this request and the final delivery handling will still be subject to the courier's local policies and the driver’s discretion. If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Anna x