3,451 tickets1-100

Re: hi there, I did have a free ship coupon that wasnt added to my order, I did have a free ship coupon ...

alexis Henry · alexis.noelle.henry@gmail.com · Gorgias #227132871

closed
Opened
21 Jun 2026, 11:16
Closed
23 Jun 2026, 16:53
Assignee
Trish - Orders
or_discounts & promosor_pending concernsor_shipping feeorderstrianglai_answeredai_handoverai_processingchasing-no-replychannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-21 11:16:20· chat/gorgias_chat
    hi there
  2. CUSTOMER2026-06-21 11:16:36· chat/gorgias_chat
    I did have a free ship coupon that wasnt added to my order
  3. AI_AGENT2026-06-21 11:16:40· chat/api
    Hi, welcome to TRIANGL! How can I assist you today?
  4. CUSTOMER2026-06-21 11:17:23· chat/gorgias_chat
    I did have a free ship coupon that wasnt added to my order
  5. CUSTOMER2026-06-21 11:17:40· chat/gorgias_chat
    order 2365479NA
  6. AI_AGENT2026-06-21 11:17:41· chat/api
    Hi Alexis, currently we don't have a standard option for free shipping since shipping is charged at a flat express rate shown at checkout before you complete the order. Free shipping is not routinely available and any such promotions aren't guaranteed or scheduled. If you need further assistance regarding this coupon, a live agent will be with you shortly to review the issue.
  7. AI_AGENT2026-06-21 11:17:59· chat/api
    I've noted your concern about the free shipping coupon not being applied to your order #2365479NA. This issue is being escalated to the appropriate team for review. A live agent will be with you shortly to assist further.
  8. AGENT2026-06-21 11:18:47· chat/helpdesk
    Hi! I’m Anna, and I’ll be helping you from here.
  9. CUSTOMER2026-06-21 11:18:52· chat/gorgias_chat
    hi Anna
  10. AGENT2026-06-21 11:18:58· chat/helpdesk
    May I know what shipping code, please?
  11. AGENT2026-06-21 11:20:04· chat/helpdesk
    Thank you! I will forward your request to our Orders Team for further checking.
  12. AGENT2026-06-21 11:20:19· chat/helpdesk
    Please expect their email from this point up to 24 hours.
  13. AGENT2026-06-21 11:20:25· chat/helpdesk
    In the meantime, can I help you with anything else?
  14. CUSTOMER2026-06-21 11:20:42· chat/gorgias_chat
    okay, and can they apply it to my current order? it hasnt shipped yet
  15. CUSTOMER2026-06-21 11:20:52· chat/gorgias_chat
    do you know eta when it will ship?
  16. AGENT2026-06-21 11:21:46· chat/helpdesk
    Please wait for their email, as they are the only ones who can confirm it. :)
  17. AGENT2026-06-21 11:21:51· chat/helpdesk
    It usually takes 1-2 business days for us to process the order, followed by 3-5 business days for delivery.
  18. CUSTOMER2026-06-21 11:22:17· chat/gorgias_chat
    okay, its been more than 4 days for me to process it seems
  19. AGENT2026-06-21 11:23:47· chat/helpdesk
    I see. Thanks for letting me know.
  20. AGENT2026-06-21 11:24:37· chat/helpdesk
    I will also send a follow up to them for further checking.
  21. AGENT2026-06-21 11:24:48· chat/helpdesk
    Anything else I can help you with?
  22. CUSTOMER2026-06-21 11:25:29· chat/gorgias_chat
    No thats it
  23. AGENT2026-06-21 11:25:48· chat/helpdesk
    Feel free to let us know if you need anything else. Thanks and have a great day! x
  24. AGENT2026-06-21 11:27:05· chat/helpdeskINTERNAL
    Hi, Orders! For your assistance, please. Thanks! x 2365479NA Order status and free ship code I did have a free ship coupon that wasnt added to my order
  25. AGENT2026-06-21 11:35:14· chat/helpdesk
    Dear Alexis, Thank you for your email. I've checked your order #2365479NA and would be happy to look into the free shipping code for you. To help us investigate further, could you please provide a few more details about the promotion? • Where did you receive or see the free shipping code? • Was it from a promotional email, social media post, website banner, or another source? • If it was from an email, could you please forward the email or send us a screenshot showing the offer and any terms and conditions? • Do you recall the code itself and its validity period? I can see the screenshot you attached, but the additional information above will help us verify the promotion and determine whether it should have applied to your order. We look forward to hearing from you. Kindest, Anna x
  26. CUSTOMER2026-06-21 12:13:36· email/email
    I recieved it by email. (See attached screenshot) The validity period was 72 hours after email, and I placed my order 24 hours after (see screenshot). I will also forward email to customer care email. Thank you! Alexis
  27. AGENT2026-06-21 13:15:55· email/helpdesk
    Dear Alexis, Thank you for sending these screenshots through. Trish here, stepping in while Anna is offline. We understand your concern and appreciate you providing these details. We've received the information and will now review it internally to verify its eligibility and applicability to your order. We'll get back to you as soon as we have an update to share. We appreciate your patience while we look into this for you. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish
  28. AGENT2026-06-21 13:15:58· email/helpdeskINTERNAL
    If no update by June 23, pls FF up and make sure to check in with the CX too. Thanks! x #2365479NA Cx received a free shipping code from noreply@triangl.com It says valid for 72 hrs of receiving the email She placed her order within 24 hrs but the free shipping code was not added No announcements about this promotion Consulting with Valerya Awaiting feedback/approval on SF refund
  29. CUSTOMER2026-06-23 13:26:23· email/email
    No one helped me solve the issue yet?
  30. AGENT2026-06-23 14:52:43· email/helpdeskINTERNAL
    Consulting Valerya for updates Awaiting feedback
  31. AGENT2026-06-23 15:47:32· email/helpdesk
    Dear Alexis, Thank you for your patience, and I sincerely apologize for the delay in getting back to you regarding this matter. We've now completed our review and are pleased to let you know that your $20 shipping fee refund has been successfully processed. Your refund transaction ID is 24225950. The funds should appear in your account within 3–7 business days, depending on your card provider. If you have any other questions regarding your order, please don’t hesitate to reach out, and we’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish
  32. CUSTOMER2026-06-23 15:51:42· email/email
    Thank you very much!! Cant wait until my order arrives:))
  33. AGENT2026-06-23 16:53:09· email/helpdesk
    Dear Alexis, You're very welcome! We're excited for your order to arrive as well and hope you absolutely love your new TRIANGL pieces! If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish
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