CUSTOMER2026-06-11 16:13:22· chat/gorgias_chat
tracking number for order 2357648NA
AI_AGENT2026-06-11 16:13:44· chat/api
Hi, welcome to TRIANGL!
Your order #2357648NA has been successfully fulfilled. However, there is no tracking number available for this shipment, as it is listed as "No IPD."
Is there anything else I can help you with?
CUSTOMER2026-06-11 16:14:22· chat/gorgias_chat
connect me with a real person to get me the tracking number for this order
AI_AGENT2026-06-11 16:14:37· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
The waiting time for a response in chat is around 1 minute.
AGENT2026-06-11 16:15:05· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-06-11 16:15:36· chat/helpdesk
I’m sorry you haven’t received an update yet. I’ll escalate this to our Orders Team to assist you further. Could you please provide your email address?
CUSTOMER2026-06-11 16:15:44· chat/gorgias_chat
yellowregent@gmail.com
AGENT2026-06-11 16:16:26· chat/helpdesk
Thank you. Your concern has been forwarded to our Orders Team, and you should hear back within today.
CUSTOMER2026-06-11 16:16:32· chat/gorgias_chat
thanks!
AGENT2026-06-11 16:16:55· chat/helpdesk
You are very much welcome!:) Would there be anything else that I can help you with for today?
AGENT2026-06-11 16:18:36· chat/helpdesk
Are you still there?
AGENT2026-06-11 16:20:50· chat/helpdesk
It seems like you're already set! Thank you for chatting. Please feel free to chat with us again anytime! Have a lovely day! xx
AGENT2026-06-11 16:21:00· chat/helpdeskINTERNAL
Hi Orders,
Concern - Order status
cx - tracking number for order 2357648NA
yellowregent@gmail.com
Thanks
AGENT2026-06-11 16:52:13· email/helpdesk
Hi Amanda,
Thank you for your recent purchase.
We can imagine how worried you must be, having to wait for your order. We certainly understand your frustration as we order online too.
Please allow us time to coordinate your concern with our shipper to confirm the status of your order and check your tracking information, if it's already available.
A separate email will be sent to you with your tracking information once the order has been shipped. Be sure to check your Spam or Junk mail folders.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X
AGENT2026-06-11 16:52:44· email/helpdeskINTERNAL
Order status confirmation;
Missing TN
Extensiv shows "No IPD"
Added to Requests sheet. Thank you. x