Hello,
My name is Lila, and I have been a loyal customer of your brand for quite some time. I own several bikinis from your company, and this is the first time I have experienced a serious quality issue.
I have included my order number below for reference. The first time I wore this bikini in the water, I noticed the fabric immediately began peeling and ripping. Considering that I paid approximately $100–$130 plus tax for this swimsuit, I am extremely disappointed with its quality and durability.
As a customer in the United States who has consistently supported your brand, I expected a much higher standard of quality. The condition of the bikini after a single use is unacceptable.
I would appreciate hearing what can be done to resolve this issue. Please let me know what options are available, whether that be a replacement, refund, or another appropriate solution.
I look forward to your response.
Thank you,
Lila
Order Number: 2336448NA
AGENT2026-06-30 22:11:14· email/helpdesk
Hi Lila,
Thank you for reaching out, and I’m sorry to hear about the issue with your bikini. I understand how disappointing that must be.
To help us locate your order and assist you further, could you please send us a new email using the email address that was used when the purchase was made? This will allow us to quickly access your order details and review the situation properly.
When you do, please include “In relation to Ticket #227823057” in the subject line or within your email so we can easily link it to this conversation.
Once we have that, we’ll be happy to take a closer look and guide you on the next steps.
Looking forward to your email!
Kindest,
Nikka
AGENT2026-07-04 02:59:14· email/helpdeskINTERNAL
latest and linked to order https://triangl.gorgias.com/app/ticket/228611115
Replies are sent through Open Doors, so they stay on the customer record.