Hi Nicole,
Thank you for your recent order.
Your parcel is at the FedEx location in PINEVILLE, NC. However, we've been informed that they attempted to complete the delivery several times to no avail. Please contact FedEx at 1800 10 463 3339, visit their customer support page: https://www.fedex.com/en-us/customer-support.html, or text 29372 to let them know your availability. You may use your tracking number 530814914680 as a reference.
Please do the above before 27 June 2026. Otherwise, your parcel may be returned to us.
Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.
Replies are sent through Open Doors, so they stay on the customer record.