11,964 tickets1-100

Conversation with Customer #519093693

Unknown · Gorgias #220670710

closed
Opened
11 May 2026, 07:57
Closed
11 May 2026, 18:19
Assignee
Ai Agent Bot
trianglai_answeredai_closeai_next_genai_processingai_snoozesender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-11 07:57:32· chat/gorgias_chat
    i have a return code and shall pay the return costs, but how will the item be exchanged
  2. AI_AGENT2026-05-11 07:57:49· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. If this is an exchange, you would pay the cost to send the original item back, and we cover the shipping cost of the replacement item. For an exchange for the same style in a different size or fit, you can return just one piece or the full set. For an exchange to a different style or color, the full set needs to be returned. You can start your exchange here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Happy to help with sizing or choosing the right fit if needed 💛
  3. CUSTOMER2026-05-11 18:06:43· chat/gorgias_chat
    to which email adress do i have to send a proof of postage
  4. AI_AGENT2026-05-11 18:06:58· chat/api
    Thanks for reaching out to TRIANGL Support. If you already have your return approval, there is no email address to send proof of postage to by default. Please keep your proof of postage and tracking number in case they are needed. Once your return arrives at our warehouse, it will be inspected and processed. If you’d like, you can share your tracking number or proof of postage here.
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