i have a return code and shall pay the return costs, but how will the item be exchanged
AI_AGENT2026-05-11 07:57:49· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
If this is an exchange, you would pay the cost to send the original item back, and we cover the shipping cost of the replacement item.
For an exchange for the same style in a different size or fit, you can return just one piece or the full set.
For an exchange to a different style or color, the full set needs to be returned.
You can start your exchange here:
[https://triangl.com/a/returns](https://triangl.com/a/returns)
Happy to help with sizing or choosing the right fit if needed 💛
CUSTOMER2026-05-11 18:06:43· chat/gorgias_chat
to which email adress do i have to send a proof of postage
AI_AGENT2026-05-11 18:06:58· chat/api
Thanks for reaching out to TRIANGL Support. If you already have your return approval, there is no email address to send proof of postage to by default.
Please keep your proof of postage and tracking number in case they are needed. Once your return arrives at our warehouse, it will be inspected and processed.
If you’d like, you can share your tracking number or proof of postage here.
Replies are sent through Open Doors, so they stay on the customer record.