CUSTOMER2026-05-28 18:09:54· chat/gorgias_chat
Live agent
AI_AGENT2026-05-28 18:10:06· chat/api
Hi!
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can leave your email address here as well, so they can reach out if needed. Typically, the wait time to chat with a team member is about 1 minute.
AGENT2026-05-28 18:10:51· chat/helpdesk
Hi! Kelly here, and I’ll be helping you today. :)
AGENT2026-05-28 18:11:02· chat/helpdesk
What can I do for you today?
CUSTOMER2026-05-28 18:12:02· chat/gorgias_chat
Hi Kelly. I first reached out last week via email since there’s no actual phone number on your site. No one has gotten back to me. I need return slip or instructions to send back 2
CUSTOMER2026-05-28 18:12:07· chat/gorgias_chat
My recent order
CUSTOMER2026-05-28 18:12:21· chat/gorgias_chat
They are ill fitting. Tags are on. I have all the original stuff
CUSTOMER2026-05-28 18:12:32· chat/gorgias_chat
Please advise.
AGENT2026-05-28 18:12:33· chat/helpdesk
Sorry to know that you haven't got an update. Let me check this for you.
Do you mind sending me the order number?
CUSTOMER2026-05-28 18:12:57· chat/gorgias_chat
Order #2336895NA
AGENT2026-05-28 18:13:07· chat/helpdesk
Thanks. Checking.
AGENT2026-05-28 18:15:08· chat/helpdesk
I appreciate the patience.
I can see here that you requested for a refund. I submitted a follow up request to the Returns Team.
Allow them to get back to you via email within 24 hours for further assistance.
Kindly monitor your spam and junk folder too as some emails ends up there.
CUSTOMER2026-05-28 18:15:32· chat/gorgias_chat
Kelly I just need instructions on how to send back the bathing suits
CUSTOMER2026-05-28 18:15:57· chat/gorgias_chat
It’s been more than 48 hours since this was confirmed
AGENT2026-05-28 18:15:58· chat/helpdeskINTERNAL
Please refer to https://triangl.gorgias.com/app/ticket/222447209
AGENT2026-05-28 18:16:23· chat/helpdesk
I understand and I want to make sure you get the most accurate help for this. Our Returns Team is best equipped to handle these specific details. Rest assured your concern has already been escalated and you should hear back from them within today.
CUSTOMER2026-05-28 18:16:39· chat/gorgias_chat
It’s wild that you have no contact # and nobody responds via email… I will not be a return customer because you guys make it too difficult.
CUSTOMER2026-05-28 18:17:12· chat/gorgias_chat
Ok.. your return window is also a joke. 14 days..:: by the time I get an actual response.
CUSTOMER2026-05-28 18:17:25· chat/gorgias_chat
I hope I don’t have to escalate with my cc company.
AGENT2026-05-28 18:18:36· chat/helpdesk
Our sincere apologies the delay in responding to your email as they are receiving high volume of inquiries.
The delay in the Returns Team's response will not affect the return window and they will refer to the date you've initiated the return.
AGENT2026-05-28 18:20:08· chat/helpdesk
I’m sorry this has happened. I understand your frustration, rest assured that you will hear from them anytime today.
AGENT2026-05-28 18:20:19· chat/helpdesk
In the meantime, is there anything else that I can help you with?
AGENT2026-05-28 18:22:16· chat/helpdesk
It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx