CUSTOMER2026-05-30 14:08:40· chat/gorgias_chat
I submitted a request for return and haven't received the return address or next steps. Can you help?
AI_AGENT2026-05-30 14:08:51· chat/api
Hi!
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
You can leave your email address here if you'd like, so they can reach you directly. The waiting time for a response in chat is about 1 minute.
AGENT2026-05-30 14:09:27· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
AGENT2026-05-30 14:09:41· chat/helpdesk
I am sorry to know that you have yet to receive an update regarding your request.
AGENT2026-05-30 14:09:47· chat/helpdesk
Can I have your order number and the email address used to create the order, please?
CUSTOMER2026-05-30 14:10:27· chat/gorgias_chat
Order #: 2338846NA
CUSTOMER2026-05-30 14:10:35· chat/gorgias_chat
Email: carolina.lied@gmail.com
AGENT2026-05-30 14:11:36· chat/helpdesk
Thank you.
AGENT2026-05-30 14:11:53· chat/helpdesk
For this case, I will have your details escalated to our Returns Team for follow-up so they can email you back within 24 hours.
CUSTOMER2026-05-30 14:12:29· chat/gorgias_chat
Thanks
AGENT2026-05-30 14:13:02· chat/helpdesk
Thanks too for your understanding and patience.
AGENT2026-05-30 14:13:07· chat/helpdesk
Is there anything else I can help you with?
CUSTOMER2026-05-30 14:13:42· chat/gorgias_chat
no, that's it. I'll wait for the email and come back if I don't receive anything during the next couple of days.
AGENT2026-05-30 14:15:11· chat/helpdesk
Alright. Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
AGENT2026-05-30 14:15:22· chat/helpdeskINTERNAL
Order #: 2338846NA
Email: carolina.lied@gmail.com
return ff-up
"I submitted a request for return and haven't received the return address or next steps. Can you help?"
CUSTOMER2026-05-30 14:15:34· chat/gorgias_chat
Thanks. You too
AGENT2026-05-30 14:25:51· chat/helpdeskINTERNAL
Replied https://triangl.gorgias.com/app/ticket/223603910