CUSTOMER2026-05-08 16:53:49· chat/gorgias_chat
Hi
AI_AGENT2026-05-08 16:54:11· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. Were happy to help.
Could you tell me a bit more about how we can assist you today?
CUSTOMER2026-05-08 16:54:17· chat/gorgias_chat
I would like to ask when shipment number 2327142NA will arrive. I don't see any progress.
AI_AGENT2026-05-08 16:54:35· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can also leave your email address so they can reach out to you directly.
The waiting time for a response in chat is about 1 minute.
AGENT2026-05-08 16:55:04· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
AGENT2026-05-08 16:55:26· chat/helpdesk
I know how worried you must be that you have yet to receive an update regarding your order.
AGENT2026-05-08 16:55:35· chat/helpdesk
Can I first have the full name and email address used to create the order, please?
CUSTOMER2026-05-08 16:55:48· chat/gorgias_chat
Omer arbel
CUSTOMER2026-05-08 16:55:57· chat/gorgias_chat
omerarbel27@gmail.com
AGENT2026-05-08 16:56:50· chat/helpdesk
Thank you.
AGENT2026-05-08 16:56:57· chat/helpdesk
To get the latest status of your order, I will relay your details to our Orders Team as this requires further checking. You may expect an email update from them within 24-48 hours.
CUSTOMER2026-05-08 16:57:45· chat/gorgias_chat
Has the order been shipped? I don't see any shipping tracking.
AGENT2026-05-08 16:58:57· chat/helpdesk
I am sorry, my system has limited access to order status which is why I have to send you over to our Orders Team. I already sent your details to them as we speak so rest assure that they will update you via email asap.
AGENT2026-05-08 17:05:16· chat/helpdesk
I just want to check if you're still online?
AGENT2026-05-08 17:07:39· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx
AGENT2026-05-08 17:08:18· chat/helpdeskINTERNAL
2327142NA
Omer arbel | omerarbel27@gmail.com
order ff-up
"I would like to ask when shipment number 2327142NA will arrive. I don't see any progress."
AGENT2026-05-08 19:24:35· email/helpdesk
Dear Yossi,
Thanks for your recent purchase! Trish here from Triangl's Orders team. Your message was forwarded to us by our Live Chat Team.
I completely understand your concern regarding the lack of tracking updates.
I’m happy to confirm that your order #2327142NA has already been shipped; however, the tracking confirmation email was unfortunately not sent automatically. My sincere apologies for that oversight. Please find your tracking details below:
Order Number: #2327142NA
Tracking Number: 524696107170
Courier: FedEx
Tracking URL: https://www.fedex.com/fedextrack/?trknbr=524696107170
Please note that our order processing timeframe is 1-2 business days, while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays, and customs clearance delays may not be included.
If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Trish