You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
returns-and-exchanges
Firstname:
Samantha
Lastname:
Perdue
Email:
sammygperdue@gmail.com
Phone:
8325074881
Ordernumber:
2316424NA
Body:
To whom it may concern:
I ordered a couple of bathing suits. The first one didn't fit
and I was able to return it (different order 2312808NA). Then I
purchased two of the same suit with different sized bottoms and
had planned to return the suit that didn't fit best. I missed
the deadline for the return policy and my mother is really upset
with me. I am keeping one suit. is there anyway you would allow
me to return the additional suit that I don't need?
Thank you,
Samantha Perdue
-----------------------------------------------------------------
You can enable spam filtering for contact forms in online store
preferences.
-----------------------------------------------------------------
AGENT2026-05-12 06:48:56· email/helpdesk
Dear Samantha,
Thank you for reaching out to us. We truly appreciate your support and understand that returning an order can be disappointing.
Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on April 20, 2026, and your request was sent on May 12, 2026, which unfortunately falls outside of this timeframe.
We’re really sorry that we’re unable to accommodate your request in this instance. If there’s anything else we can do to assist you, please don’t hesitate to let us know—we’d love to help in any way we can.
You can also find more details about our Returns Policy here:
[https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Thank you for your understanding, and please let us know if we can assist you with anything else.
Kindest regards,
Crystel
AGENT2026-05-12 06:49:10· email/helpdeskINTERNAL
2316424NA -> Declined due to DOD (22 days)
Replies are sent through Open Doors, so they stay on the customer record.