rose rainey · roserainey06@gmail.com · Gorgias #220991830
closed
Opened
13 May 2026, 03:13
Closed
13 May 2026, 09:02
Assignee
Crystel - Returns Team
returnsreturns_tier 2trianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-05-13 03:13:41· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
Rose
Lastname:
Rainey
Email:
roserainey06@gmail.com
Phone:
2145779893
Ordernumber:
Body:
Hi! I ordered a swimsuit last summer and I loved it so
much but the coloring on the swimsuit began to completely fade. I
was wondering if this is normal since I've only had this swimsuit
for a year. Thanks!
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AGENT2026-05-13 09:02:42· email/helpdesk
Dear Rose,
Thank you for reaching out, and we’re sorry to hear about the fading you’ve experienced with your swimsuit.
While some degree of fading can naturally occur over time due to exposure to sun, saltwater, chlorine, tanning products, and regular washing, we completely understand how disappointing this can be—especially when it’s a swimsuit you’ve really loved wearing.
To help preserve the color and fabric as much as possible, we recommend rinsing thoroughly after each wear, hand washing gently in cold water, and avoiding prolonged exposure to direct sunlight, chlorine, and rough surfaces where possible.
We truly appreciate you taking the time to share your feedback with us.
Kindest,
Crystel
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