Dear Amy,
Hope this email finds you well. We have received your Refund Request for Order Number #2336535NA
Sadly, we are unable to approve the request as we cannot issue refunds for a partial return (top or bottom only) on bikinis sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back.
Can you please confirm if you will be returning the VINCA - PIGI full set for a refund?
We look forward to hearing back from you!
Kindest,
Reena
AGENT2026-05-18 07:44:37· email/helpdeskINTERNAL
2332346NA / F7105B2917447
CUSTOMER2026-05-18 13:58:08· email/email
Hi
Thank you for the email.
Yes I would like to return the full set.
Thanks so much
Amy
AGENT2026-05-19 22:21:43· email/helpdesk
Dear Amy,
Thank you for confirming your return request.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸻
Items Approved for Refund:
VINCA - PIGI Top S / Bottom S / Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: F7105B2917447
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (For Australia & New Zealand customers):
Australia
TRIANGL RETURNS
c/o ICAL International Customs and Logistics
21–23 Jets Court, Melbourne Airport, VIC 3045
Australia
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Denise xx