Re: A shipment from order #2324529NA has been delivered

Dear Colleen, Thank you for getting in touch. We are eager to assist but unfortunately, the style you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-18 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2324529NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns nor provide return labels and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Ja

2324529NA / AOOS

Dear Colleen, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange request and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Dy

Dear Colleen, Thank you for getting back to us. We appreciate that you've placed a new order and we'd love to help you with the exchange. To proceed with your exchange request, please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will check the availability. Otherwise, kindly confirm if you are returning the original order for a refund. We will send instructions on how to return as well as your RA Code once we have the complete details of your request. We hope to hear from you soon. Kindest, Elaine xx

CLARIF EX ITEMS , Order# 2324529NA new ORDER# 2328925NA (no SF code)

Hi Colleen, Upon checking, we noticed that there is currently no approved return request for order #2324529NA. We also noticed that the items were sent to an incorrect return address, as the package was returned before receiving approval and a Return Authorization (RA) Number from our team. The address used was our previous return address. Please note that all returns must first be approved and assigned an RA Number before being sent back. While our policy typically requires us to decline unauthorized returns, we’re happy to make a one-time exception in this case if you are able to reroute the package to our correct return address provided below. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MICA - JOLY Set: M / M Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2324529NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

OTE RF #2324529NA / 2324529NARF | SA approved - Unauthorized return - Returned to incorrect address; adv cx to re-route the package

Dear Colleen, We are reaching out regarding your Refund request for the following requests: Order #2131818NA | RA: E295BF2604136 Order #2324529NA | RA: 2324529NARF We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? We have noted the return with Tracking number: 9416450105798000103094 however, may we also request a snapshot of your postage receipt showing the tracking number on the other return request please? Once we receive your reply, we will double check this and process your request as soon as possible. Kindest, Dy

Order #2131818NA | RA: E295BF2604136 RT: 162635805 Order #2324529NA | RA: 2324529NARF 5/20/2026 #2324529NA E295BF2604136 COLLEEN OKEEFE NMICJOLTOPM 1 USPS9416450105798000103094 333262 5/21/2026 5/20/2026 #2324529NA E295BF2604136 COLLEEN OKEEFE NMICJOLBBOTM 1 USPS9416450105798000103094 333263 5/21/2026

Dear Colleen, Thank you for your response. We appreciate your clarification and we're pleased to inform you that your refund is now being processed. We're so sorry for the inconvenience this has caused and for the delay in processing your refund. Please allow 7 to 10 business days for the refund to be reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Elaine xx

FP 2324529NA / 2324529NARF