Re: A shipment from order #2336894NA is out for delivery

Hi, we are experiencing a problem with receiving the second part of your package, you must advise fedex to drop it off at our address without signature required. We are unable to be home during the delivery hours, Please advise your action.

Dear Abbie, Thank you for reaching out back to us. We're very sorry to inform you that FedEx has already initiated the return-to-sender process due to multiple failed delivery attempts. The Return tracking number is 872241331769. For security reasons, FedEx typically does not leave parcels unattended as deliveries may require a signature upon receipt. To highlight this requirement for all customers, we include it as a note in every order confirmation email. Please see a snapshot of it below: For the purposes of sanitation, we cannot send back the parcels that have been returned to us so at this stage, we’re only able to process a refund for the item value, less a USD 20 administration fee, in line with our return policy. Please also note that the original shipping fee is non-refundable. If you’re still interested in receiving the suits, you will have to place a new order directly through our website at your convenience. Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes between 3-5 business days (weekends, holidays, and customs clearance delays not included). We understand that this isn't the outcome you were hoping for after your trip, and we truly wish we could have made this work for you. We value your support and hope for the opportunity to serve you better in the future. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x

Added to Requests & Refunds sheet. Thank you. x