Hi! My order has been "out for delivery" since Wednesday- I was wondering if this was unusual. Thanks!
AGENT2026-05-23 17:37:03· email/helpdesk
Dear Gaby,
Thank you for your recent order.
Your parcel is at the FedEx location in BRONX, NY. However, FedEx attempted to complete the delivery several times to no avail. They also left door tags with instructions for redelivery or collection.
If you're unable to locate the door tags, please contact FedEx directly at 1.800.463.3339 or via https://www.fedex.com/en-us/customer-support.html. You can also text them at 29372. You may use your tracking number 525701711856 as a reference.
Please do the above as soon as you can. Otherwise, your parcel may be returned to us.
Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish
Replies are sent through Open Doors, so they stay on the customer record.