Re: Complaint Order #2256821NA

Hi, thank you for the fast reply: * Was the item exposed to chlorine, salt water, hot tubs, sunscreen, tanning oils, or harsh detergents? -> i wore it once in saltwater, the other times only in the sun. I wore sunscreen. * Was the bikini machine washed or hand washed? -> i wasched it by hand with a mild washing liquid. * Was the item air dried or tumble dried at any point? -> i dried it outside in the sun. * Have you noticed the loss of elasticity in a specific area only, or throughout the entire piece? -> it lost elasticity throughout the entire piece but especially the white stripes/holders lost a lot of elasticity. * Did the fabric begin loosening immediately after the first few wears, or did this happen gradually over time? -> it happend over time. I felt wider after wearing the set a few times. But After washing and drying it the last time, I've noticed the biggest lost in elasticity in the white stripes so far. Now It is so loose that it's not comfortable to wear and the quality does look good anymore. * Have there been any signs of snagging, overstretching, or friction from rough surfaces? -> No Thank you, let me know, if you need something else.

Hi Joanna, Thank you very much for your kind response and for offering a one-time exception, I really appreciate that. However, considering the unexpectedly poor quality of the bikini and the fairly high price, I honestly feel a bit uncertain about receiving another bikini, as I am worried the same issue could happen again. For this reason, I wanted to kindly ask whether a refund would be possible instead of a replacement. I would be very grateful if you could consider this as an exception. Thank you again for your understanding and support, and I look forward to hearing from you.