Re: Conversation with Jessie Nahigian

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1. CUSTOMER2026-05-04 14:00:37· chat/gorgias_chat
   hello
2. CUSTOMER2026-05-04 14:00:44· chat/gorgias_chat
   i need help to exchange
3. AI_AGENT2026-05-04 14:01:24· chat/api
   Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Could you tell me a bit more about how I can assist you today?
4. AI_AGENT2026-05-04 14:01:44· chat/api
   Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Could you please confirm your order number or use the verification button so I can assist you with your exchange?
5. CUSTOMER2026-05-04 14:04:00· chat/gorgias_chat
   i just put in a request to exchange a top that i got
6. CUSTOMER2026-05-04 14:04:08· chat/gorgias_chat
   but now i need help on how to return the original top to get the new one
7. AI_AGENT2026-05-04 14:04:11· chat/api
   Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. If you'd like, you can leave your email address here, so they can reach out to you directly if needed. Please note, the waiting time for a response in chat is approximately 1 minute.
8. AGENT2026-05-04 14:04:32· chat/helpdesk
   Hi! I'm Michelle, and I'll be helping you from here.
9. CUSTOMER2026-05-04 14:04:40· chat/gorgias_chat
   hello
10. AGENT2026-05-04 14:04:50· chat/helpdesk
    Could you kindly share the order number please? :)
11. AGENT2026-05-04 14:04:57· chat/helpdesk
    I'll check in on your request.
12. CUSTOMER2026-05-04 14:05:26· chat/gorgias_chat
    2322197NA
13. AGENT2026-05-04 14:06:05· chat/helpdesk
    Got it! I've found your exchange request
14. AGENT2026-05-04 14:06:24· chat/helpdesk
    Would you like to return the full set to exchange for a different style?
15. CUSTOMER2026-05-04 14:06:36· chat/gorgias_chat
    no, i put in to only exchange the top
16. AGENT2026-05-04 14:06:36· chat/helpdesk
    Or is this for a size exchange?
17. CUSTOMER2026-05-04 14:06:42· chat/gorgias_chat
    for a different style
18. CUSTOMER2026-05-04 14:06:45· chat/gorgias_chat
    does it not show?
19. CUSTOMER2026-05-04 14:06:50· chat/gorgias_chat
    i put in the style and size
20. AGENT2026-05-04 14:08:07· chat/helpdesk
    It shows that you'd like to exchange just the top for a different size MALA JADED GREEN S+ top.
21. AGENT2026-05-04 14:08:40· chat/helpdesk
    Kindly note for style exchange, you have to return the full set to receive the new set of the different style.
22. CUSTOMER2026-05-04 14:08:52· chat/gorgias_chat
    correct
23. CUSTOMER2026-05-04 14:08:57· chat/gorgias_chat
    well the bottoms are the same
24. CUSTOMER2026-05-04 14:09:02· chat/gorgias_chat
    so i have to return the bottoms too?
25. CUSTOMER2026-05-04 14:09:12· chat/gorgias_chat
    should iput in a new exchange request?
26. AGENT2026-05-04 14:10:10· chat/helpdesk
    For reference, on your request, you're returning the MALA JADED GREEN Medium top. Could I note the style you'd like to exchange this for?
27. CUSTOMER2026-05-04 14:10:30· chat/gorgias_chat
    yes i put it in
28. CUSTOMER2026-05-04 14:10:43· chat/gorgias_chat
    id like the jaded green neprene crop bikini top size S+
29. AGENT2026-05-04 14:11:39· chat/helpdesk
    Which of the JADED GREEN? We have the Mala, Maia and the Vinca. Both MALA and MAIA styles have the S+.
30. CUSTOMER2026-05-04 14:12:56· chat/gorgias_chat
    MAIA
31. AGENT2026-05-04 14:13:50· chat/helpdesk
    MAIA JADED GREEN S+ top is noted. What size and bottoms shape would you like? It has normal, cheeky and cheekiest.
32. AGENT2026-05-04 14:14:03· chat/helpdesk
    https://triangl.com/products/maia-jaded-green-neoprene-crop-bikini-set
33. CUSTOMER2026-05-04 14:15:41· chat/gorgias_chat
    oh im so sorry, i didnt realize the bottoms were different. i thought they had the string on the side
34. CUSTOMER2026-05-04 14:15:48· chat/gorgias_chat
    i dont like the bottoms that come with the maia top
35. CUSTOMER2026-05-04 14:15:52· chat/gorgias_chat
    i might have to return
36. AGENT2026-05-04 14:16:24· chat/helpdesk
    Oh! No worries at all. Sad to know that the MALA top didn't work out.
37. CUSTOMER2026-05-04 14:16:43· chat/gorgias_chat
    or I can just exchange for the VINCA
38. AGENT2026-05-04 14:16:46· chat/helpdesk
    Would you like to update your request to refund? Or you can also exchange for another style or color.
39. CUSTOMER2026-05-04 14:16:54· chat/gorgias_chat
    will i have to pay for the return label if i am exchanging?
40. AGENT2026-05-04 14:17:38· chat/helpdesk
    Yes, you can. You can exchange the full set of MALA JADED GREEN for the full set of VINCA JADED GREEN. They have the same bottoms but they don't have the same stock or item no. Hence you still have to return the full set.
41. AGENT2026-05-04 14:18:14· chat/helpdesk
    While we don't provide a return label, you'll be paying for returning the items back to us. On the other hand, TRIANGL will pay for the delivery of the new set to you.
42. CUSTOMER2026-05-04 14:18:16· chat/gorgias_chat
    ok that's fine
43. CUSTOMER2026-05-04 14:19:38· chat/gorgias_chat
    So i would like the VINCA jaded green neoprene triangle bikini set. Top size S, bottoms size XXS
44. CUSTOMER2026-05-04 14:19:49· chat/gorgias_chat
    cheekiest
45. AGENT2026-05-04 14:20:24· chat/helpdesk
    Got it. Let me forward this to our Returns Team for their ready reference. They'll update your request and then, they'll reach out to you via email for further return instructions and assistance.
46. AGENT2026-05-04 14:20:58· chat/helpdesk
    To confirm, you're returning: MALA JADED GREEN M Top / XXS Cheekiest Exchanging for: VINCA JADED GREEN S Top / XXS Cheekiest
47. CUSTOMER2026-05-04 14:21:05· chat/gorgias_chat
    yes
48. AGENT2026-05-04 14:21:56· chat/helpdesk
    Ok, great
49. CUSTOMER2026-05-04 14:22:10· chat/gorgias_chat
    thank you
50. AGENT2026-05-04 14:22:14· chat/helpdesk
    Our Returns Team will be in touch via email within the next 24 hours.
51. AGENT2026-05-04 14:22:19· chat/helpdesk
    From time to time, kindly also check your spam/junk folder.
52. CUSTOMER2026-05-04 14:22:21· chat/gorgias_chat
    thanks!
53. AGENT2026-05-04 14:22:25· chat/helpdesk
    Always a pleasure, Jessie x
54. AGENT2026-05-04 14:22:32· chat/helpdesk
    In the meantime, is there anything else I can be of help?
55. CUSTOMER2026-05-04 14:22:37· chat/gorgias_chat
    thats it
56. AGENT2026-05-04 14:23:58· chat/helpdesk
    Alrighty
57. AGENT2026-05-04 14:24:10· chat/helpdesk
    Please feel free to chat with us here anytime you need help. Wishing you a lovely Monday xx
58. AGENT2026-05-04 14:26:07· chat/helpdeskINTERNAL
    #2322197NA: Updated exchange request https://triangl.gorgias.com/app/ticket/219654674 Returning: MALA JADED GREEN M Top / XXS Cheekiest Exchanging for: VINCA JADED GREEN S Top / XXS Cheekiest
59. AGENT2026-05-05 02:06:57· email/helpdesk
    Dear Jessie, We have received your Exchange Request #0929012907748. We are sorry to know that the fit didn't work out! We are eager to assist but unfortunately, the VINCA - JADED GREEN Top S / Bottom XXS Cheekiest is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-18 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2322197NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Jetz
60. AGENT2026-05-05 02:06:59· email/helpdeskINTERNAL
    pending approval: 2322197NA / 0929012907748 / AOOS VINJAD2TOPS 29 SIDJAD2CBOTXXS 4
61. AGENT2026-05-12 06:02:13· email/helpdesk
    Dear Jessie, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange request and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Ja
62. CUSTOMER2026-05-13 15:59:15· email/email
    Hello, I decided I would actually like to return this item instead of exchange. Can you please send me a return label
63. AGENT2026-05-14 06:58:38· email/helpdesk
    Hi Jessie, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MALA - JADED TOP M / BOTTOM XXS CHEEKIEST (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: A165072915475 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free t