Re: Conversation with Shirel Dahan

Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Our current policy states that exchanges must be initiated within the standard return/exchange window provided by the store. Unfortunately, we do not have a provision for extending the exchange period beyond this. If you would like, I can escalate your request to our Returns Team for further review. Just let me know if you want me to do that!

I understand your situation and the need for an extended exchange period due to it being a gift and the sizing issues. Our standard exchange period is 14 days from receiving the order. Since you’re requesting an exception to this period, I’ll forward your request to our Returns Team for further review. They will evaluate your case and contact you with an update.

Hi! Kelly here, and I’ll be helping you today. :)

To assist you further, I am submitting a request to our Returns Team to review your case for a potential exception. While I can’t guarantee a specific outcome, I’ll make sure they have all the details. May I have your order number and email address, please?

Got it. Thanks. Which size do you need?

Noted on the information. Your concern is best handled by the Returns team. I just want to get all the details so I can relay it to them as Returns Team can only be reach via email and usually respond within 24 to 48 hours.

I can relay that details. Could you provide the style and size you wish for an exchange?

I understand. Will still forward this request to them and once you have finalize your preferred style and size you may send an email to returns@triangl.com together with the order number.

I have forwarded your concern to the Returns Team for review. Allow them to get back to you via email within 24 to 48 hours for further assistance. Kindly monitor your spam and junk folder as some emails ends up there.

Yes, please. Also, let me inform you that we don't do store credit.

In the meantime, is there anything else that I can help you with?

HI, for an exchange request. Thanks - 14 day lapsedd - 2316936NA

It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx

Hi Shirel, Thank you for reaching out to us. We completely understand that sometimes things don’t work out as expected, and we truly want to help. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on April 20, 2026, and your request was sent on May 11, 2026, which unfortunately falls outside of this timeframe. That being said, we don’t want you to be left with something that isn’t quite right. As a gesture of goodwill, we’d be happy to offer you a one-time exchange so you can find something that works better for you (of the same price as your original order). Please let us know which item (style name, top and bottom sizes, and bottom shape if applicable) you’d like in exchange, and we’ll be happy to guide you through the next steps. Please note: Since this is an exception, the exchange item/s will not be eligible for further exchanges or refunds. You can also review our Returns Policy here for more details: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions We hope this helps, and we appreciate your understanding. Let us know how you’d like to proceed, and we’ll take care of the rest! Kindest regards, Ja

OTE EX 21 days / 2316936NA

Hi Shirel, Please note that the MALA - VARO style has a price difference compared to your original order. To ensure you don’t miss out, we’re happy to proceed with this option so you can secure the item right away. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-19 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2316936NA Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. We look forward to your response! Kindest, Jetz

Hi Shirel, Thank you for getting back to us and sharing your new Order #2335064NA. Your return for Order #2316936NA has been accepted. Please find your return instructions below, along with important information for Canadian customers regarding duties and taxes. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - MACA Yellow Velvet Triangle Bikini Set S | S / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2316936NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for Canadian customers): Canada TRIANGL RETURNS Ottawa Logistics Fulfillment 1270 Humber Place Ottawa, ON K1B 0B4 Canada ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • Duties/Taxes: To claim repayment of Duties & Taxes, please contact CBSA directly via https://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2g-eng.html. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Dy

#2316936NA 2316936NARF