Hi Pearl!
I apologize for the delay in the return, I had to have the replacement swimsuit sent to my parents in Florida and it got left behind so I didn't get it until my dad came home to visit and I sent it out right away.
I would love if you could make an exception and do a refund or if not could you issue me a gift card or a credit to use at a later date? Thanks in advance for your help!
AGENT2026-05-06 00:12:52Ā· email/helpdesk
Dear Bridget,
We completely understand where you're coming from, and as the last thing we want is an unhappy customer, we are happy to proceed with your refund request as a one-time exception!
That said, we're pleased to inform you that your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and youāll receive a notification email once the process is complete.
If you need any further assistance, please donāt hesitate to reach outāweāre happy to help!
Wishing you a wonderful day!
Kindest,
Nikka
This is SO appreciated!! I love your suits and will be a continued loyal customer! Thank you!
AGENT2026-05-07 02:16:50Ā· email/helpdesk
Dear Bridget,
You are so very welcome, and thank you for your incredibly kind words!
Weāre so happy we could help, and it means the world to hear that you love our suits and plan to continue shopping with us.
If thereās ever anything you need in the future, please donāt hesitate to reach out. Weāll always be happy to assist you.
Kindest,
Nikka
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