You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
Keely
Lastname:
Wines
Email:
kiwey28@aol.com
Phone:
Ordernumber:
2310033NA
Body:
I am inquiring about the green swim suit in this order.
It was worn for the first time this weekend. After worn the swim
suits color is almost completed faded. I rinsed it out like the
swimsuit suggested and that did not help. You can tell where the
discoloration is happening. The top is completed faded and the
bottoms are 90% faded and 10% ombr茅 color. This is very
disappointing for the swim brand.
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AGENT2026-05-04 03:49:10路 email/helpdesk
Dear Keely,
Thank you for reaching out, and I鈥檓 really sorry to hear about your experience with the green swimsuit. I completely understand how disappointing this must be, especially after wearing it for the first time.
We truly appreciate you taking the time to share this feedback with us, and we鈥檒l be sure to pass it along to our team for further review.
As a small gesture, we鈥檇 love to offer you free shipping on your next purchase. You can use the code FS2310033NADM at checkout, which will be valid for one order within the next three months.
Thank you again for bringing this to our attention, and please don鈥檛 hesitate to reach out if there鈥檚 anything else we can assist you with.
Kindest,
Nikka
AGENT2026-05-04 03:49:17路 email/helpdeskINTERNAL
2310033NA / NO DEMAND
CUSTOMER2026-05-04 04:07:47路 email/email
There
There wont be another purchase. I want to return this suit with a full refund!! I will NOT pay money for a suit that loses it color after one wear. It looks like shit now. Sent from my iPhone
AGENT2026-05-04 06:06:34路 email/helpdesk
Hi Keely,
I鈥檓 really sorry to hear about your experience鈥攖hat鈥檚 understandably frustrating, especially after just one wear. We want to make this right for you.
At the same time, I鈥檇 like to ask that we keep our communication respectful, as we don鈥檛 tolerate profanity. We鈥檙e here to help and will do our best to resolve this quickly.
To move forward with your request, could you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request.
We look forward to hearing from you.
Kindest,
Jetz
AGENT2026-05-09 05:36:41路 email/helpdeskINTERNAL
latest in https://triangl.gorgias.com/app/ticket/220285982
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