31,243 tickets1-100

Re: New customer message on May 4, 2026 at 10:13 am

Keely Wines Ā· kiwey28@aol.com Ā· Gorgias #219565135

closed
Opened
4 May 2026, 02:13
Closed
9 May 2026, 05:36
Assignee
Joanna - Returns Team
returnsreturns_follow-upreturns_t2 on-holdreturns_tier 2trianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-04 02:13:53Ā· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: general-enquiry Firstname: Keely Lastname: Wines Email: kiwey28@aol.com Phone: Ordernumber: 2310033NA Body: I am inquiring about the green swim suit in this order. It was worn for the first time this weekend. After worn the swim suits color is almost completed faded. I rinsed it out like the swimsuit suggested and that did not help. You can tell where the discoloration is happening. The top is completed faded and the bottoms are 90% faded and 10% ombrƩ color. This is very disappointing for the swim brand. ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-05-04 03:49:10Ā· email/helpdesk
    Dear Keely, Thank you for reaching out, and Iā€™m really sorry to hear about your experience with the green swimsuit. I completely understand how disappointing this must be, especially after wearing it for the first time. We truly appreciate you taking the time to share this feedback with us, and weā€™ll be sure to pass it along to our team for further review. As a small gesture, weā€™d love to offer you free shipping on your next purchase. You can use the code FS2310033NADM at checkout, which will be valid for one order within the next three months. Thank you again for bringing this to our attention, and please donā€™t hesitate to reach out if thereā€™s anything else we can assist you with. Kindest, Nikka
  3. AGENT2026-05-04 03:49:17Ā· email/helpdeskINTERNAL
    2310033NA / NO DEMAND
  4. CUSTOMER2026-05-04 04:07:47Ā· email/email
    There There wont be another purchase. I want to return this suit with a full refund!! I will NOT pay money for a suit that loses it color after one wear. It looks like shit now. Sent from my iPhone
  5. AGENT2026-05-04 06:06:34Ā· email/helpdesk
    Hi Keely, Iā€™m really sorry to hear about your experienceā€”thatā€™s understandably frustrating, especially after just one wear. We want to make this right for you. At the same time, Iā€™d like to ask that we keep our communication respectful, as we donā€™t tolerate profanity. Weā€™re here to help and will do our best to resolve this quickly. To move forward with your request, could you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request. We look forward to hearing from you. Kindest, Jetz
  6. AGENT2026-05-09 05:36:41Ā· email/helpdeskINTERNAL
    latest in https://triangl.gorgias.com/app/ticket/220285982
Replies are sent through Open Doors, so they stay on the customer record.