You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
Keely
Lastname:
Wines
Email:
kiwey28@aol.com
Phone:
Ordernumber:
2310033NA
Body:
I am inquiring about the green swim suit in this order.
It was worn for the first time this weekend. After worn the swim
suits color is almost completed faded. I rinsed it out like the
swimsuit suggested and that did not help. You can tell where the
discoloration is happening. The top is completed faded and the
bottoms are 90% faded and 10% ombré color. This is very
disappointing for the swim brand.
-----------------------------------------------------------------
You can enable spam filtering for contact forms in online store
preferences.
-----------------------------------------------------------------
AGENT2026-05-04 03:49:10· email/helpdesk
Dear Keely,
Thank you for reaching out, and I’m really sorry to hear about your experience with the green swimsuit. I completely understand how disappointing this must be, especially after wearing it for the first time.
We truly appreciate you taking the time to share this feedback with us, and we’ll be sure to pass it along to our team for further review.
As a small gesture, we’d love to offer you free shipping on your next purchase. You can use the code FS2310033NADM at checkout, which will be valid for one order within the next three months.
Thank you again for bringing this to our attention, and please don’t hesitate to reach out if there’s anything else we can assist you with.
Kindest,
Nikka
AGENT2026-05-04 03:49:17· email/helpdeskINTERNAL
2310033NA / NO DEMAND
CUSTOMER2026-05-04 04:07:47· email/email
There
There wont be another purchase. I want to return this suit with a full refund!! I will NOT pay money for a suit that loses it color after one wear. It looks like shit now. Sent from my iPhone
AGENT2026-05-04 06:06:34· email/helpdesk
Hi Keely,
I’m really sorry to hear about your experience—that’s understandably frustrating, especially after just one wear. We want to make this right for you.
At the same time, I’d like to ask that we keep our communication respectful, as we don’t tolerate profanity. We’re here to help and will do our best to resolve this quickly.
To move forward with your request, could you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request.
We look forward to hearing from you.
Kindest,
Jetz
AGENT2026-05-09 05:36:41· email/helpdeskINTERNAL
latest in https://triangl.gorgias.com/app/ticket/220285982
Replies are sent through Open Doors, so they stay on the customer record.