Re: Order #2328821NA confirmed

Dear Weldon, We have received your Exchange Request for Order #2328821NA. We completely understand how important it is for everything to feel just right, and we’re here to help make this process as smooth as possible for you. To proceed with your request, please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Crystel

PENDING APPROVAL 2328821NA / CLARIF EX ITEMS

Hi Weldon, Thank you for getting back to us!. We are eager to assist but unfortunately, the MALA - JAVE - TOP SP and Bottom M Cheeky you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-19 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2328821NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Geelah

2328821NA / OOS NMALJAVTOPSP 13 NMALJAVABOTM 5

Hi Weldon, Thank you for getting back to us and placing your new Order #2334962NA. We're sorry to hear that the code didn't work, no worries! We’re happy to refund the shipping fee from your original order instead. This will be processed together with your approved refund once we receive the returned items in our warehouse. Your return for Order #2328821NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MALA - JAVE Set: SPP / XS Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2328821NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

RF & REP #2328821NA / 2328821NARF | w/ SF RF New Order 2334962NA

Hi Weldon, Thank you for sending through your proof of return. We really appreciate it! We’ll keep an eye out for your parcel, and once it arrives at our warehouse, we’ll process your return as quickly as possible. You’ll receive a confirmation as soon as your refund has been completed. If you need anything else, don’t hesitate to reach out—we’re always happy to help! Kindest, Lynn xx

ON-HOLD: TRACKING UPDATE #2328821NA 2328821NARF SD: 5/18/26 TN:1ZV66J130399199314

Hi Weldon, Thank you for following up. We attempted to track the UPS tracking number provided: 1ZV66J130399199314, however, we were unfortunately unable to locate any tracking updates associated with it. Could you please double check the tracking number and confirm that it was entered correctly? We have also spoken with our Fulfilment Team and sadly, we do not currently have your parcel recorded as received at our warehouse. Once you’re able to confirm the tracking details, we’ll be happy to continue looking into this for you. Thank you again, and we look forward to your response. Kindest, Lynn

Hi Weldon, Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Geelah

#2331943NA 2AD2012917293 Correct TN 1ZV56J130399199314 / ADD 5/26/26

FP CORRECT ORDER #2328821NA / RA #2328821NARF WH 5/26/2026 #2328821NA 2328821NARF WELDON BYRTUS NMALJAVABOTXS 1 UPS1ZV56J130399199314 334454 5/28/2026 5/26/2026 #2328821NA 2328821NARF WELDON BYRTUS NMALJAVTOPSPP 1 UPS1ZV56J130399199314 334455 5/28/2026